Customer Success Manager

Robonote, a rapidly growing startup that unlocks valuable insights from call center interactions, is seeking a passionate and experienced Customer Success Manager (CSM) to join our team. In this role, you will play a pivotal role in ensuring our clients achieve maximum value from our platform by providing exceptional onboarding, integration expertise, and ongoing success guidance.

Responsibilities:

• Partner with new clients to seamlessly integrate Robonote with their existing CRM and VoIP systems, ensuring a smooth and efficient setup process.
• Possess strong technical knowledge of CRM and VoIP systems to troubleshoot any integration challenges and provide expert support.
• Collaborate with clients to understand their specific needs and configure the Robonote algorithm for optimal performance and maximum insights generation.
• Proactively monitor client activity and usage patterns, identifying opportunities for further optimization and feature adoption.
• Regularly schedule follow-up meetings with clients to assess their satisfaction, address any concerns, and ensure they are maximizing the value of Robonote.
• Develop and maintain strong relationships with clients, fostering trust and becoming a trusted advisor.
• Identify opportunities to upsell and expand client usage of Robonote’s features and services.
• Stay up-to-date on the latest industry trends and product developments to continuously improve the customer success experience.
• Gather and analyze client feedback to inform product roadmap decisions and enhance the overall Robonote platform.

Qualifications:



• Minimum 4 years of experience in a Customer Success Manager role, preferably within the SaaS industry.
• Proven track record of successfully onboarding and retaining clients in a fast-paced environment.
• In-depth knowledge of CRM and VoIP systems, with the ability to troubleshoot integration issues.
• Strong analytical and problem-solving skills with a focus on data-driven decision making.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to work independently and manage multiple priorities simultaneously.
• A passion for customer success and a dedication to exceeding expectations.