SAP Role Management & End User Training Specialist

Job Description

Specialist - SAP Role Management & End User Training

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
  
  

Our Technology centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of the company IT operating model, Tech centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each tech center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

At our company, we aspire to be the premier research-intensive biopharmaceutical company. We're at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. Join our high-energy team of dynamic, innovative individuals dedicated to leveraging information and technology to efficiently drive revenue and productivity, thereby advancing our company’s contribution to global medical innovation.

What Will You Do In This Role

• Responsible for data management activities associated with SAP system access and end user training in support of projects on the COMET road map, as well as for key sustainment and production support efforts.
• Own and maintain TRACE tool, the system of record for the COMET global role design documentation and training curriculum.
• Responsible for long term strategy associated with use of tool
• Responsible for activities associated with TRACE content (Role Design documentation, End User Training Curriculum maintenance, Project Role Mapping and related change control, Report Generation to support delivery of road map initiatives (e.g., Training completion reports, Curriculum reports), Provisioning activities to finalize role assignments in production systems.
• Continually improve processes and tools to support initiative organizational readiness activities.
• Manage cadence of standard role & training related reports for Sustainment Network and SAP Platform Leadership.
• Lead small projects related to data clean-up activities in existing Role & Training Tools as well as in SAP Production environment.
• Manage SAP Learning Hub related data, usage reporting, and license allocation.
• Participate in efforts to enhance current processes and tools that support reporting associated with Role Management & End User Training.
• Develop subject matter expertise and serve as the point of contact for various enterprise learning and human capital management technologies (e.g. ESA and myLearning)
• Support SAP Platform Learning & Development Lead on evaluation of tools and delivery strategy.
• Manage SAP Platform team sites (SharePoint) and shared drives.
• Manage, and continually improve, processes for providing ad-hoc reporting and analytics to support SAP Platform team and SAP Sustainment Network.
  

Required

What Should you have

• Bachelor’s degree or equivalent degree in business, computer science, information technology, or related discipline.
• 2+ years of experience in technology-enabled change projects/programs.
• Personal accountability, teaming, and organizational skills to drive and track success.
• Ability to collaborate in a matrix organization, participating in cross-divisional projects and building peer relationships.
• Intermediate to Expert level knowledge of data/analytic tools commonly available at our company (Excel, Access, Power BI, SharePoint, MS Teams).
• Intermediate level experience managing small-to-medium projects (developing plans, identifying resource requirements, tracking progress, issue resolution).
• Strong problem-solving and analytical skills.
• Aptitude and interest for learning new technology.
• Aptitude for translating business needs into relevant technical strategies and solutions.
• Excellent communication skills.
  
  

Preferred

• Familiarity with SAP role design, training, and provisioning concepts.
• Familiarity with or practice in writing and running simple to intermediate SQL queries (SQL Server Management Studio).
  
  

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who We Are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for lives, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What We Look For

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2026

Required Skills

Measurement Analysis, Portfolio, Programme, and Project Support, Program Management, Risk Management, Stakeholder Relationship Management, Waterfall Model

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

01/31/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  
  

Requisition ID R373684