AI Summary
We are seeking a skilled Level 3 Support Engineer to join our team in delivering SLA-driven stability for mission-critical Order Management Systems (OMS). The ideal candidate will have strong production-support track records, sharp troubleshooting skills, and a service-oriented mindset.
Key Highlights
Own L3 incident triage and resolution for OMS production issues
Perform deep-dive root-cause analysis (RCA) and implement permanent resolutions
Collaborate with product engineering, QA, and client support teams
Technical Skills Required
Benefits & Perks
Fully remote role across India with flexible working hours and on-call rotation
Opportunities for technical upskilling, certification support, and cross-functional exposure to engineering teams
Job Description
About The Opportunity
We operate in IT Services & Staffing focused on enterprise trading and order-management technology for financial services and e-commerce customers. This role sits in the application support and operations space, delivering SLA-driven stability for mission-critical Order Management Systems (OMS).
Primary Title: Level 3 Support Engineer — Order Management System (OMS)
Role & Responsibilities
- Own L3 incident triage and resolution for OMS production issues—drive timely fixes, workarounds, and escalations to engineering.
- Perform deep-dive root-cause analysis (RCA) and implement permanent resolutions; document findings and runbooks.
- Investigate and resolve database, API, and middleware faults using SQL/PL-SQL and log analysis on Linux servers.
- Execute deployments, hotfixes and configuration changes in coordination with release and change management teams.
- Integrate with monitoring and alerting tools; tune alerts to reduce noise and improve MTTR (mean time to resolution).
- Collaborate with product engineering, QA, and client support teams; own major incidents and post-incident improvements.
Must-Have
- Order Management System
- SQL
- PL/SQL
- Linux
- Shell Scripting
- REST APIs
- SOAP
- ServiceNow
- Jira
- Oracle
- Monitoring tools (e.g., Nagios, Datadog)
- Fully remote role across India with flexible working hours and on-call rotation.
- Opportunities for technical upskilling, certification support, and cross-functional exposure to engineering teams.
- Performance-driven environment with clear escalation paths and career progression into SRE/engineering roles.
Skills: sql,pl/sql,linux,shell scripting,soap,servicenow,order management system
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