Junior Support Engineer

At Founda Health, we are bridging the gap in digital health by building scalable, cloud-native infrastructure. As a Junior Support Engineer, you will be the first line of support for our customers in Germany. You won't just be troubleshooting software; you will be working at the intersection of healthcare interoperability and modern cloud technology.

We don't expect you to be a specialist on day one. We take our mentorship model and apply it to the cutting edge:

• Phase 1 (Foundations): Master the Founda platform, learn the nuances of the DACH healthcare market, and handle Level 1 support incidents.
• Phase 2 (Cloud Integration): Get hands-on with AWS and Kubernetes (K8s). You will learn how our solutions are deployed, monitored, and maintained in a modern cloud environment.
• Phase 3 (Regional Ownership): Take the lead on technical issues in the DACH region, acting as the bridge between our customers and our Infra and Engineering teams to ensure high availability and performance.
  
  

What You’ll Do

In this role, you aren’t just a troubleshooter; you are the frontline expert and a vital link in our development lifecycle.

Your journey begins at the heart of our operations, where you’ll monitor and resolve incoming Level 1 and 2 tickets. As you navigate these real-world challenges, you’ll dive deep into both Windows and Linux environments, mastering log navigation and gaining hands-on experience with Apache Tomcat. This isn't just about fixing what’s broken, it’s about technical discovery. You will identify and document bugs, turning complex problems into clear, actionable insights for our technical teams.

As you grow, your scope expands into the world of modern cloud infrastructure. You’ll assist with platform configurations, gaining direct exposure to AWS and Kubernetes clusters, ensuring our solutions remain robust and scalable.

However, your impact goes beyond the code. You act as The Bridge between our users and our builders. By advocating for customer needs and relaying critical feedback, you directly influence the evolution of our SaaS delivery. Finally, you’ll help pave the way for others by contributing to our technical knowledge base, crafting everything from quick-start FAQs to sophisticated cloud configuration guides.

What You Bring

• Education: A degree or technical education in Computer Science, IT, or a related field.
• Languages: Fluent German and English (written and spoken) are essential for this role.
• Tech Curiosity: You have a base knowledge such as Scripting, HTML/XML and Relational Databases, but you are specifically excited to grow your skills in AWS, Kubernetes, and Cloud technologies.
• Analytical Mindset: You are observant, curious, and enjoy "breaking down" a problem until you find the root cause.
• Bonus Points: Any familiarity with ticketing systems (Jira/Zendesk) or digital health standards (HL7, FHIR) will give you a head start.
  
  

Why Join Founda

We believe that great results come from happy and empowered people.Here’s what you can look forward to as part of our team:

• A competitive base salary with annual incentive plan
• Pension Plan: Planning for the future starts today, and we’ve got you covered.
• 30+ holidays with the flexibility to take additional time off – for adventures abroad or a well-deserved staycation
• Learning & Development: Grow your skills, chase your goals, and unlock your potential
• Budget for home office set-up: Create your ideal workspace with our support.
• Work from Anywhere: Flexibility to work where you thrive, whether it’s your favorite café, a beach, or your home office.
  
  

A note on applying

Studies show that people often hesitate to apply unless they meet every requirement. At Founda Health, we know the perfect candidate doesn’t exist. If you see yourself in this role even if you don’t check every single box we’d still love to hear from you.