Senior Manager of Product Delivery

Senior Manager of Product Delivery

We are seeking a hands-on, remote, client-facing Senior Manager of Product Delivery. The Sr. Manager will be responsible for driving or overseeing the delivery of React based web apps. You will work with Product Managers, our development teams, Customer Success Managers and clients to achieve successful outcomes and KPIs for a large program and/or a portfolio of projects. In addition, the Sr. Manager is responsible for coaching and formally managing Product Managers on our team; providing part-time engagement leadership oversight on small to large client engagements; leading business development pursuits with our account executives; and driving, and/or leading internal work in operations or continuous improvement initiatives.

Essential functions:

• You love managing and leading fast paced technology delivery teams and groups in close collaboration with a diverse engineering and design team
• You enjoy working closely with external partners and clients to lead and deliver projects that modernize and transform their website to achieve business objectives
• You are organized and proficient with managing a very large or complex project or program with multiple workstreams or a portfolio of projects in dynamic environment
• You oversee the work of other Product Managers acting as an engagement leader responsible for overall success of client facing team delivery projects including finances, margin, and delivery of business objectives and scope
• You are a big picture thinker focused on the clients strategic objectives and also detail oriented to be able to manage both the project delivery plans and product requirements
• You manage, lead, and grow a multi-layered team of Product Delivery folks who report to you and lead projects with our global engineering team
• You are adept at coaching and navigating through delivery challenges and addressing escalations with delivery teams
• You foster a positive team environment and culture enabling others to grow and learn and drive Product Manager satisfaction and retention
• You do whatever it takes to make your practice, products, and teams successful, whether that means writing a QA plan, partnering with a Product Manager to develop a delivery plan
• You lead efforts to design and enhance delivery best practices and documentation, practice operations, and lead or drive Product Management Recruiting in partnership with a recruiter
• You are focused on practice health and metrics such as billable utilization and project margin,and work on getting Product Managers staffed and billable
• You are technical enough to facilitate technical discussions, meet with technical prospective clients in business development situations, or challenge Architects to identify solutions to technical problems
• You are responsible for partnering with the sales team for business development activities including providing project management to sales pursuits, driving the creation of solutions and estimates, creating and presenting client facing proposals, and drafting statements of work
• You lead less experienced team members on business development

Qualifications: experience and education

• 8+ years of experience in Agile Software development as a Project Leader, Product or Program Manager or Technical Leader of large (15+ people) or complex projects
• Experience as an engagement leader overseeing large client project delivery workstreams ($1M+), owning executive client relationship, and having accountability for outcomes of an engagement
• 6+ years experience in client management for technical and/or digital product delivery engagements including creating and managing contracts, building relationships with Director+ clients, and leading teams through delivery and escalations
• Expertise with coaching others in all phases of software development including product discovery, software delivery, testing, launch, and post-launch life cycles
• Versed in Agile and Scrum activities and able to both execute and coach others in the activities of requirements gathering, creating and managing a backlog of priorities, and user story writing
• Strong knowledge and experience in software delivery, methodologies, and associated tools: Agile, Scrum, Kanban, Jira
• Experience leading and driving product discovery efforts to define, decompose, and establish product definition. Ability to drive structure and establish plans with technical team to build product delivery plans
• Experience gathering business and functional requirements with involved teams (including external partners) then managing prioritization throughout the process in iterative software development environments
• Experience working with technical resources to estimate scope and creating accurate project timelines and resource estimates for project planning or proposals
• A passion to deliver on-time and the personality to overcome any obstacle, associated to the ability to work individually or as part of a team
• Strong problem solving skills
• Hands-on experience with Web Analytics Tools (Google Analytics, Adobe Analytics, Tag Managers, etc)
• Experience with formally coaching and managing product managers
• Fluent spoken and written English language skills
• Location: US, Mexico or Canada
• 100% remote with occasional travel

Nice to have:

• Experience working with technical teams on modern web technology stacks such as React, Next.JS, JavaScript, and NodeJS
• Experience with E-commerce businesses, platforms, and technology
• Fundamentals in computer science, computer networking, network security, and/or software development
• Certifications in Scrum / Agile / Product / Project management