Senior IT Process Automation Lead

Key Responsibilities

·        Lead and execute IT Process Automation roadmap aligned with business goals

·        Identify and implement automation opportunities to improve efficiency and accuracy

·        Manage and mentor automation developers/analysts

·        Hands-on oversight of automation using ServiceNow Workflow Studio (ITPA tools only)

·        Ensure adherence to ITIL processes, security, and compliance standards

·        Collaborate with IT Ops, application teams, and business stakeholders

·        Deliver executive-level presentations on automation strategy and ROI

·        Monitor, optimize, and scale automation solutions

·        Stay current with automation, AI, and emerging technologies

Must-Have Requirements

·        Bachelor’s or Master’s degree in CS/IT or related field

·        4+ years of experience in IT Process Automation

·        1+ year in a leadership or people management role

·        Hands-on experience with ServiceNow Workflow Studio (mandatory)

·        Strong scripting skills in Python and/or PowerShell

·        Solid understanding of ITIL processes and enterprise IT environments

·        Proven stakeholder management and communication skills

·        Stability required: Minimum 2 years per organization (No job hoppers)

·        No Poach: Candidate must NOT be currently working with HCL

·        Willingness to relocate to Chennai

Nice-to-Have Skills

·        AI/ML-driven automation experience

·        Cloud & Infra exposure (AWS/Azure, networking, cybersecurity basics)

·        Virtualization tools (VMware, Citrix)

·        Certifications: ServiceNow / ITPA tools, ITIL

Location: Chennai, India (Relocation mandatory)

Experience: 8–10 Years

Salary Range: INR 17,00,000 – 25,00,000 (Fixed) – Based on last salary client can offer a max 30% hike, but should not exceed 25 LPA. – Target quality candidates with good stability.

Notice Period: 15–60 Days

Shift Timing: 2:00 PM – 11:00 PM

Work Model: Hybrid

Interview Process: 3 Technical Rounds + HR