We are seeking an Italian-speaking Customer Success Specialist to support a leading social media hiring platform. The ideal candidate will have strong communication and organizational skills, with experience analyzing data and customer information. Fluency in Italian and English is required.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Italian-Speaking Customer Success Specialist (Social Media)
📍 Location: Sofia, Bulgaria (relocation required)
🏢 Working model: Hybrid once based in Sofia (on-site Wednesdays & Thursdays)
We are partnering with a global technology services provider to hire an Italian-speaking Customer Success Specialist to support a leading social media hiring platform. In this role, you will help Enterprise clients successfully implement and adopt hiring solutions, ensuring strong performance, engagement, and return on investment.
Your responsibilities
- Support new Enterprise customers during onboarding and implementation of the Hiring program
- Ensure all product and system integrations are completed accurately (quality assurance)
- Drive customer success by improving adoption, usage, and engagement with the platform
- Guide clients on best practices based on a deep understanding of the product
- Track customer lifecycle milestones, including onboarding, license activation, and engagement goals
- Monitor and document customer activity in CRM systems
- Help triage and resolve technical or operational tickets
- Collaborate closely with internal teams to ensure a seamless customer experience
Your profile
- Fluency in Italian and English (C1 level)
- Experience analyzing data, trends, and customer information to identify improvement opportunities
- Strong knowledge of MS Office, especially Excel
- Excellent communication, organizational, and project management skills
- Comfortable working with CRM platforms, queues, cases, and tickets
- Ability to manage priorities and deadlines with minimal supervision
- Strong relationship-building skills and a customer-centric mindset
What’s on offer
- 💰 Gross salary: €1,700 per month
- ✈️ Relocation package, including:
- 14 nights of hotel accommodation upon arrival
- Flight reimbursement up to approx. €250 (originally 490 BGN, paid after 6 months)
- 🏢 Hybrid working model once based in Sofia
- 🕘 Monday to Friday, 10:00–19:00 (no night shifts)
- 📚 Fully paid training and continuous learning opportunities
- 🚀 Clear career development paths in an international environment
- 🩺 Health and wellbeing initiatives and a competitive benefits package
- 🤝 Supportive, professional, multicultural work environment
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