Senior IT Support Engineer

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We're looking for a Senior IT Support Engineer to be the first point of contact in supporting our employees at Assured. Reporting to the IT Manager, you'll play a key part in keeping our day-to-day IT Operations running smoothly and help everyone on the team get the technology and access they need to do their best work. You'll guide new hires through their first day setup, solve technical problems as they come up, and help us build better systems along the way. This role is a chance to directly improve how people work and feel supported at Assured.

You will…

👨‍💻 User Support & IT Operations – Serve as the first level technical resource for day-to-day user requests, providing exceptional and empathetic technical support for a fully remote workforce, troubleshooting issues across macOS, Windows, Linux, and mobile devices ensuring seamless technology experiences

🗣️Help to manage the employee onboarding and offboarding experience, coordinating and collaborating across multiple teams via Slack, email, and various IT systems

💻 Maintain IT infrastructure, access management, and managing company hardware and software across MacBooks, Windows desktops, and mobile devices.

🔧 Develop and oversee IT systems, optimizing configurations, automating workflows, and integrating tools to improve efficiency.

🔐 Security & Compliance – Help to enforce security policies, user access controls, and protect company data against cyber threats and compliance risks.

🚀 IT Strategy & Growth – Contribute to the IT roadmap planning and new technology evaluations to help scale infrastructure to support company growth and enhance operations.

🛠️ Vendor & Budget Management – Select, negotiate, and manage IT vendors, ensuring cost-effective solutions and strategic partnerships.

📚 Documentation & Process Development – Create and maintain runbooks, SOPs, and architecture/asset documentation to streamline operations and support future scaling.

You have…

📅 10+ years of User Support experience and IT administration

💡 Proven experience in supporting remote first users, advanced IT administration experience, preferably in a startup environment.

🖥️ Proven expertise in end user support, system administration, and device management using tools like Jamf, Kandji, JumpCloud, and Microsoft Intune.

💻 Strong technical expertise in macOS, with working knowledge of Windows and Linux operating systems

🛠️ Proficiency in device management, software access management, and Google Workspace administration and tools.

🧩 Excellent problem-solving and communication skills.

📊 Ability to work independently, set priorities, and drive IT initiatives forward.

This is an exciting opportunity to be part of a growing IT Team in a fast-growing company, helping to shape the IT function for long-term success. 🚀

Benefits:

🤑 Competitive Compensation: Enjoy a competitive salary and equity package!

🏥 Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.

🦷 Dental Insurance: We protect those pearly whites

👀 Vision Insurance: Everyone can see clearly now at Assured

🌧 Life Insurance: It's on the house! Provided at no cost to you

🏄 Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!

👶 Family Leave: Maternity and paternity leave options

📈 Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute

👪 Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

Our Commitment:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation Range: $140K - $165K