Director, Enterprise IT Operations

Director, Infrastructure and Operations

Flexible Location

This position is based in a home office anywhere in the U.S. Travel for team and organizational meetings is required a few times a year.

Who We Are

TNTP brings research, policy, and consulting together to reimagine America’s public education system. We are a fully remote, national organization of over 600 full-time TNTPers with expertise from a variety of fields, united by the vision to change outcomes for all students.

Working collaboratively, we dig into educators’ toughest challenges, and we provide actionable solutions grounded in evidence. This work takes place in schools and districts across the country, and our national position allows us to spot trends, collect and analyze data, and advocate for policy changes that introduce greater impact at scale. We work across sectors and partner with school systems to ensure that the 3.5 million young people who graduate high school every year have pathways to economic and social mobility.

Learn more about us, what we do, and working here.

What You’ll Do

As a Director, Infrastructure and Operations, you will lead the execution of TNTP’s infrastructure and IT operations strategy by maximizing people and systems resources to ensure stability, security, and service excellence across core technology platforms. You will focus on delivering reliable services, managing risk, and driving process improvement across Microsoft 365, Infrastructure, Cybersecurity, and the Service Desk. The Director will report to TNTP’s Partner, Information Technology.

Responsibilities

• Oversee day-to-day operations for infrastructure, cybersecurity, and service desk, ensuring high availability and optimal performance of cloud services (AWS, Azure) and core systems.
• Drive a culture of continuous improvement utilizing ITSM and ITIL best practices, ensuring the highest standards of efficiency, reliability, security, and user satisfaction.
• Monitor and manage Service Desk ticket queues for content accuracy, completeness, proper routing, first call resolution, problem detection, and prompt closure.
• Implement and maintain security controls, vulnerability management, and compliance.
• Lead a team of professionals responsible for managing the Service Desk, Microsoft 365, Infrastructure, Cybersecurity, and other internal and external client facing platforms across the organization.
• Develop and maintain an IT operations roadmap aligned with organizational priorities and infrastructure lifecycles, supporting effective change management to enhance reliability, security, user experience, and seamless adoption of initiatives.

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• Own operational KPIs including system uptime, incident resolution times, and security compliance metrics.
• Build an inclusive team culture, growing and developing other technical staff to be successful in their work and career.
• Develop and maintain strong relationships with vendors and partners to optimize the performance and functionality of supported platforms.
• Effectively oversee multiple projects and initiatives by strategically prioritizing tasks, managing scope, communications, teams, and budgets to ensure resource sustainability and successful delivery on organizational goals and priorities.
  
  

Your Qualifications

• 4+ years of demonstrated experience leading enterprise IT operations, support and/or infrastructure with significant organizational impact. Experience with Microsoft 365 strongly preferred.
• 4+ years of experience managing teams to tackle complex projects or take on organizational change efforts.
• Advanced knowledge and experience in the following technologies: Microsoft Entra, Microsoft 365, Azure, SharePoint, Virtual Desktop Infrastructure, AWS, etc.
• Sound understanding of IT Service Management and clear commitment to ITSM frameworks like ITIL.
• Proficiency in ticketing systems such as JIRA, ServiceNow, BMC, or similar tools.
• Proven ability to manage cybersecurity programs and operational risk, including implementing security controls, vulnerability management, and compliance measures.
• Experience with a wide variety of business analysis techniques, including but not limited to process design, implementation, and improvement; cost-benefit analysis; risk analysis; and metrics and key performance indicators.
• Experience providing development and cultivation to technical experts within your team.

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• Proven experience managing infrastructure and operations projects that have enterprise impact. Skilled at leading teams, requirements gathering, setting priorities, and adapting to change.
• Strong communication and facilitation skills paired with critical thinking and problem-solving ability to engage diverse stakeholders, resolve issues, assess risks, and develop long-term solutions in complex, ambiguous situations.
  
  

What We Offer

The salary range for this position is $108,320 - $162,480. New hires can typically expect a starting salary between the range minimum and the salary range midpoint ($108,320-$135,400), in alignment with experience, qualifications, and our commitment to equity in compensation.

TNTP also offers a compelling overall Total Rewards package, including competitive mid-market salaries, generous PTO, and comprehensive benefits, with a range of plans and programs designed to support the physical, mental, and financial wellness of employees and their dependents. We suggest learning more about our benefits! (Spoiler alert: we’re closed the last two weeks of December).

We also ensure that individuals with disabilities are provided reasonable accommodation for the interview process. Email talent@tntp.org to request accommodation.

How To Apply

Submit your resume online through Workday. In your application, we will also ask you to answer brief questions about your interest in TNTP; your “why” matters to us!

The priority application deadline for this position is February 6, 2026, though we encourage you to apply as soon as possible.

If you’re eager, you can preview here what to expect after you apply, and we’ll be in touch soon!

Position Type

Regular

TNTP is an equal employment opportunity employer committed to maintaining a non-discriminatory work environment. TNTP does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, arrest record, conviction record, or any other personal characteristic protected by applicable law. This policy covers all programs, services, policies, and procedures of TNTP, including recruiting, hiring, training, promotion, and administering all personnel actions, such as compensation, benefits, transfers, layoffs or terminations. 

Applicants for employment with TNTP must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.