Senior UX/UI Product Designer for Purchase Experience

Senior UX/UI Product Designer – Purchase Experience (Suitability IQ / Conversational AI)

Location: 100% Remote (US-Based)

Duration: 6 Months (Possible extension/hire)

About the Role

• Senior Product Designer to join our Experience and Design CPVS team. You will lead UX/UI design for an agent- and staff-facing AI-powered experience, including a conversational chatbot (AI Suitability Assist) and a pre-sales sandbox tool used to evaluate suitability scenarios prior to application submission.
• This role exists within a highly regulated environment where clarity, trust, and usability are critical.
• You will collaborate with design leadership, ADA specialists, product managers, content strategists, research, compliance, legal SMEs, and third-party vendors to create accessible, compliant, and conversion-focused experiences.
• Your work will directly impact customer journeys, agent engagement, and the evolution of digital ecosystem.

Project Context: Suitability IQ

• Suitability IQ is an AI-powered toolkit designed to help NYL agents and staff quickly access guidance on suitable sales practices and reduce friction in the new business process.

Phase 1 (Now – Q1 2026 | POC / Pilot):

• Enhance AI Suitability Assist (chatbot) UX, conversation structure, and information architecture.
• Design and refine the Suitability Pre-Sales Sandbox (pre-screen tool).
• Improve feedback capture, admin reporting views, and usability based on pilot insights.

Phase 2 (Early 2026):

• Support design definition for the full-scale custom build informed by pilot learnings.
• Prepare UX artifacts, flows, and specifications for expanded development.

Interested in remote work opportunities in Graphic Design & Art? Discover Graphic Design & Art Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

• Ongoing: Support testing, iteration, and evolution of Product Experience (PX) priorities.

Key Responsibilities:

• Lead UX/UI design for the AI Suitability Assist, including chatbot UI patterns, conversation flows, and response structure.
• Own information architecture and conversation mapping for the chatbot (intents, topics, follow-ups, fallback states, escalation paths).
• Design end-to-end flows for the Suitability Pre-Sales Sandbox / pre-screen tool.
• Translate complex suitability and regulatory content into clear, plain-language, actionable user experiences.
• Design and iterate on feedback mechanisms (e.g., response ratings, diagnostic feedback, surveys) to support continuous improvement.
• Collaborate with product, engineering, compliance, and SMEs to ensure solutions are usable, feasible, and compliant.
• Apply component-driven design using NYL’s design system and contribute new patterns as needed.
• Test, iterate, and refine designs based on pilot feedback, usability findings, and performance data.
• Support UAT, pilot enhancements, and creation of design documentation for development handoff.

Must-Have Skills & Qualifications:

Design & Experience:

• 7+ years of UX/product design experience with a strong user-centric approach.
• 5–8 years of digital web design experience, specifically translating UX strategy into component-based UI.
• 3–4 years of advanced Figma expertise (components, variants, design systems at scale).
• 2–3 years of design experience in CMS-driven environments (content models, templates, authoring constraints).
• 2+ years of experience contributing to design systems, including component creation and governance.
• Hands-on experience designing chatbot or conversational AI experiences, including conversation flows, intent/IA mapping, and response structure.
• Strong interaction design and problem-solving skills, especially for complex or regulated workflows.
• Proficiency in creating customer journey maps, user flows, IA models, conversation maps, and wireframes.

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Expertise in high-fidelity UI design with meticulous attention to accessibility and clarity.

Technical & Methodological:

• Mastery of Figma and FigJam; familiarity with Adobe Creative Suite.
• Experience designing within platform constraints (CMS, low-code, or enterprise systems).
• Experience preparing detailed design specs and interaction notes for engineering handoff.
• Basic familiarity with HTML, CSS, and front-end development concepts.
• Working knowledge of Agile product development methodologies (Jira).
• Understanding of UX principles for responsive web and enterprise tools.
• Ability to collaborate with research and apply insights from qualitative and quantitative feedback.

Team & Culture Fit:

• Thrives in a collaborative environment with designers, product managers, engineers, compliance/legal partners, researchers, and vendors.
• Values clarity, usability, accessibility, and system thinking within complex ecosystems.
• Comfortable working in pilot / test-and-learn environments with evolving requirements.
• Motivated by improving both user confidence and operational efficiency.
• Understands how small UX decisions impact trust, adoption, and compliance outcomes.

Deal Breakers:

• No familiarity with design systems or tokenized workflows.
• Limited collaboration or delivery experience within constrained platforms or enterprise environments.