Senior IT Support Technician - Microsoft Technologies and Cloud Infrastructure
Join an international team supporting US clients, working remotely from Honduras, and leveraging advanced Microsoft technologies and cloud infrastructure. This role requires 4-6+ years of experience in IT support, a strong background in Microsoft products, and skills in virtualization, scripting, and network security.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Are you ready to take your IT career to the next level? A US-based client is looking for a IT Support Technician to join their dynamic team remotely from Honduras. Work with advanced Microsoft technologies, support multiple clients, and collaborate with a cutting-edge US-based IT team—all from your home office!
What You’ll Do
- Provide advanced technical support for Microsoft Office 365, Windows Servers, desktops, and related tech.
- Troubleshoot escalated network issues: WAN/LAN, firewalls, VPNs, and virtualization platforms.
- Design, implement, and manage Microsoft technologies: Windows Server, Azure AD, Office 365, SharePoint, Intune, Teams.
- Administer virtual environments (Hyper-V, VMware) and cloud infrastructure (Azure/AWS).
- Lead IT projects: server migrations, hardware builds, and cloud service integrations.
- Mentor Level 1 & 2 technicians, sharing knowledge and best practices.
- Maintain documentation, training materials, and accurate time entries in ConnectWise Manage.
- Participate in on-call rotations and occasional onsite support if required.
What We’re Looking For
- 4–6+ years of IT support experience, preferably in an MSP environment.
- Expert in Microsoft technologies: Office 365, Windows Server, Azure AD, Intune.
- Skilled in virtualization (Hyper-V, VMware) and RMM/PSA tools (ConnectWise, Automate).
- Strong networking knowledge: firewalls, routers, VPNs, VLANs, and security protocols.
- Scripting skills: PowerShell, VBS, Batch; familiarity with automation tools.
- Experience with backup/disaster recovery and unified communications (Teams, RingCentral, 8x8, Mitel).
- Cloud administration experience (Azure/AWS – HaaS and SaaS).
- English – B2 level or higher (written and spoken).
- Problem-solving mindset, strong communication skills, and ability to work independently and collaboratively.
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Why This Role is Exciting
- Work fully remote from Honduras while supporting US clients.
- Gain exposure to advanced IT environments, cloud technologies, and multiple IT projects.
- Collaborate with a US-based team and grow your professional network.
- Be recognized for your expertise while mentoring junior team members.
- Opportunity to impact cutting-edge IT operations in a fast-paced MSP setting.
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Interested or know someone perfect for this role?
Apply now or send your referral to referrals@grupolevanter.com with the subject line:
“External Referral – Operations Support – [Name of Your Referral]”
Please include the following for referral tracking and payout purposes:
- Your full name
- ID number
- BAC Lempira savings account number (for referral payout if the candidate is hired)
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