Hearings Manager

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Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Employer Services Description

As the world of work evolves, human capital management must keep pace. Employers have been looking for scalable, client-focused alternatives. In response, Experian has brought together the industry's experts to offer a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian.

As the Hearings Manager, you will manage the hearing process for a dedicated book of clients, manage a team of hearing coordinators, and ensure strategic execution of hearing preparation and representation. You will report to the Director of UI Claims Operations and work fully remote for this position.

You Will

• Provide comprehensive leadership and strategic oversight to the hearings team and independent contractors.
• Foster internal team growth and manage independent contractor relationships.
• Lead coaching sessions to foster development, accountability, and continuous improvement while conducting regular 1:1's in addition to mid-year and annual reviews.
• Ensure all processes comply with internal audit standards and regulatory requirements while overseeing daily operations including hearing volumes to maintain efficiency.

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• Collaborate with our teams and clients to improve processes and outcomes while delivering feedback to senior leadership on team performance, client trends, and operational challenges to support strategic planning.
• Be the primary escalation point for complex hearing scenarios and internal team concerns, offering guidance and resolution for high impact accounts or escalated issues.
• Bring creative and strategic solutions to complex problems and help to evolve processes and team effectiveness
  
  

You Have

• Required Bachelor's degree in Business, Human Resources, Legal Studies, Public Administration, or a related field, or equivalent relevant experience
• 5+ years of experience in unemployment insurance, hearings representation, employer services, or a related environment
• 2+ years of people leadership experience, including coaching, performance management, and team development
• Experience with multi-state unemployment laws, appeals processes, hearing preparation, employer cost management, outsourced services, or payroll and professional services (e.g. UI, HR, SHRM-CP, CPP)
• Knowledge of unemployment insurance laws, appeals processes, and hearing preparation
• Experience managing high-volume operations with efficiency, serving as an escalation point for complex cases, and working in a regulated audit-focused environment at scale
• Experience collaborating with clients and internal teams to accomplish improved outcomes

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• We prefer candidates with some experience managing or partnering with independent contractors or third-party representatives.
  
  

Benefits/Perks

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
  
  

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

If you have questions about this posting, please contact support@lensa.com