Lead Business Analyst for Digital Transformation in Public Sector

We are looking for an experienced Lead Business Analyst to join a long-term digital transformation initiative in the public sector. The project involves replacing a legacy Citizenship Portal with a modern, scalable platform built on ServiceNow, integrated with a new Customer Identity and Access Management (CIAM) solution and Revenue Service product. This platform will enable fully digital citizen services, improving user experience and operational efficiency.

As the Lead Business Analyst, you will oversee and guide a team of Business Analysts across multiple ServiceNow workstreams, ensuring high-quality delivery, alignment, and collaboration between business and technical teams.

Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi.

Responsibilities

• Lead and mentor a team of Business Analysts, ensuring consistent BA practices and quality delivery
• Drive the end-to-end requirements lifecycle, from discovery to validation and sign-off
• Facilitate workshops to gather business needs and translate them into actionable requirements
• Collaborate with Product Owners, Architects, and Delivery Leads to shape solutions and ensure feasibility
• Oversee backlog refinement, sprint planning, and prioritization activities
• Support QA teams by ensuring test cases reflect business needs and assist with UAT planning and execution
• Proactively manage functional dependencies and escalate blockers
  
  

Requirements

• Proven experience as a Business Analyst in complex digital or enterprise programs
• Strong knowledge of ServiceNow processes, modules, and integrations (public sector experience is a plus)
• Expertise in requirements gathering, process mapping, and stakeholder engagement
• Experience working in Agile delivery environments
• Excellent communication, leadership, and facilitation skills
• Ability to manage multiple workstreams and drive clarity in complex environments
  
  

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Nice to have

• Familiarity with CIAM solutions and Revenue Service systems
• Experience with ServiceNow in public sector projects
• Knowledge of user journey mapping and design validation
• Exposure to UAT processes and defect triage
• Understanding of AI-driven tools and their integration into digital platforms
  
  

We offer/Benefits

We connect like-minded people

• Delivering innovative solutions to industry leaders, making a global impact
• Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
• Opportunity to work abroad for up to two months per year
• Relocation opportunities within our offices in 55+ countries
• Corporate and social events
  
  

We invest in your growth

• Leadership development, career advising, soft skills and well-being programs
• Certifications, including Google Cloud Platform, Azure and AWS
• Unlimited access to LinkedIn Learning and Get Abstract
• Free English classes with certified teachers
  
  

We cover it all

• Participation in the Employee Stock Purchase Plan
• Monetary bonuses for engaging in the referral program
• Comprehensive medical & family care package
• Five trust days per year (sick leave without a medical certificate)
• Benefits package (sports activities, a variety of stores and services)
  
  

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.

Why Choose Us

2024 Best Place to Work 2024 2024 Sitecore's Partner Experience Awards

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