Customer Architect

Job Description

As a Customer Architect, you will play a pivotal role in delivering comprehensive end-to-end solutions to Nokia's customers. Your responsibilities will span across the entire solution lifecycle, from pre-sales to delivery, ensuring seamless integration and alignment with customer expectations

How You Will Contribute And What You Will Learn

You will be responsible for designing and architecting complex solutions that involve cross-domain technologies, third-party integrations, and large-scale deployments. Acting as the technical authority, you will lead the end-to-end solution design, ensuring that all components work cohesively to meet the customer’s business and technical requirements.

During the pre-sales phase, you will collaborate with the sales and bid teams to define the technical delivery strategy, including requirements gathering, solution scoping, risk assessment, and technical governance. You will also play a key role in customer engagements, helping to articulate Nokia’s value proposition and ensuring that the proposed solution aligns with the customer’s vision.

In the delivery phase, you will oversee the technical execution of the solution, driving collaboration across various technical streams and ensuring adherence to quality standards. You will lead technical negotiations, resolve complex technical challenges, and ensure that the solution meets all contractual KPIs, including end-to-end quality of service and stability.

You will also establish and manage technical support processes, coordinate with engineering teams to address unresolved issues, and ensure a smooth handover of the solution to operations.

Key Skills And Experience

You have:

• Extensive experience (7+ years) in designing and delivering complex, cross-domain, end-to-end solutions.
• Strong expertise in Telco Core networks, Cloud, and Data Centers.
• A solid understanding of pre-sales activities, including scoping, estimation, and risk management.
• Proven ability to lead and coordinate technical issues across multiple domains.
• A self-driven approach with the ability to deliver results with minimal supervision.
• Strong business ownership and leadership skills.

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• The ability to bring structure to unstructured environments.
  
  

It would be nice if you also had:

• A deep understanding of system engineering and integration methodologies.
• Prior experience in technical project management.
  
  

This role will provide you with the opportunity to work on cutting-edge technologies, collaborate with diverse teams, and make a significant impact on Nokia’s customer success.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

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We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in Poland :

• Flexible working arrangements to support work–life balance
• Health and well-being support – private medical care for you and your family, life insurance, mental health programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Meal and lifestyle perks – Lunch Pass (monthly meal subsidy), Nokia Social Fund (sport card, cinema tickets, loans)
• Volunteering – two paid days per year for community or charitable activities
• Career growth & mobility – technical career path, job rotation, and domestic relocation support
• Continuous learning – mentorship programs, digital learning platforms and tools
• Annual bonus – based on individual and company performance
• Pension scheme (PPE) – available after 36 months of continuous employment
• Car benefit – the eligibility for a company car is based on employee’s job grade