IT Systems / Network Administrator (Higher-Tier Help Desk / Escalation Team)

Read before applying: Only considering candidates with 3+ years IT support experience AND a stable job history.

We’re ISNY, a fast-growing Inc. 5000 IT & Cybersecurity company serving NYC. We’re looking for a IT Systems / Network Administrator to join our team (fully remote).

About ISNY

ISNY is a top-tier IT solutions provider based in NYC, recognized as an Inc. 5000 company. We deliver innovative, scalable, and secure technology solutions with exceptional customer service.

Role

We’re looking for an IT Systems / Network Administrator to join our higher-tier Help Desk / Escalation team. This role is the go-to for complex issues that go beyond day-to-day support. You’ll handle advanced troubleshooting, system administration, and network support to keep client environments secure, stable, and efficient.

Responsibilities

• Act as an escalation point for advanced tickets from the Help Desk team
• Administer and maintain Microsoft 365 (Exchange, Teams, SharePoint, Intune)
• Administer and troubleshoot Windows Server environments (AD, GPO, file/print services)
• Support and troubleshoot network infrastructure (firewalls, switches, VPNs, VLANs, WiFi)
• Manage accounts, permissions, and security policies
• Document troubleshooting steps, fixes, and client environment details in real time

Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

• Collaborate directly with clients to resolve recurring issues and improve reliability

Required Experience

3+ years experience in an MSP or IT support environment

• Strong troubleshooting skills across Windows desktops, servers, and Microsoft 365
• Working knowledge of networking (firewalls, VPNs, VLANs, WiFi)
• Proven ability to resolve escalated issues efficiently
• Excellent communication and customer service skills
• Highly responsible, organized, and eager to grow.

Must Haves

• Extremely committed and responsible
• Strong troubleshooting skills
• Quick learner, resolution-oriented, hungry to grow
• Excellent customer service skills (phone & email)
• Self-starter who looks for ways to improve processes & services

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

⚠️ Important: Stability matters. If you have a history of multiple short-term jobs, please do not apply.

Nice to Have

• Industry certifications (Microsoft, CompTIA, Cisco)
• Experience with PSA/RMM tools (Autotask, ConnectWise, N-able, etc.)
• Exposure to cloud hosting platforms (Azure, AWS)

Benefits

• PTO & vacation
• Contributions toward health benefits
• Paid training & certification support
• Competitive pay

If you excel at solving complex IT challenges and want to grow in a fast-paced MSP environment, apply today and help us deliver world-class support to our clients.