Posting Manager

Overview

Reporting to the Posting Director, the Posting Manager leads a team of medical payment posting specialists supporting ground ambulance and air medical service clients. The primary responsibility is to ensure timely and accurate posting of all payments and adjustments for assigned client accounts. Additional responsibilities include documenting processes, training team members, creating management reports on operational performance, and acting as a liaison between the team and other functions within Digitech.

100% remote job opportunity.

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Responsibilities

Organizational Impact:

In this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring all HIPAA rules, regulations and timely filing limits are adhered to and identifying and addressing issues and finding resolutions.

Essential Duties And Responsibilities

• Provide day-to-day supervision, support, and training to Payment Posting Specialists to ensure efficient operations and achievement of productivity targets, including client contract requirements
• Develop, maintain, and optimize recurring and ad-hoc reports for assigned clients
• Coordinate month-end work (e.g., posting missing payments, posting batch write-offs) to ensure timely close in accordance with client requirements
• Collaborate with Billing Teams to ensure proper communication regarding problem payors and other payment issues encountered by the Payment Posting Specialists
• Work directly with clients to answer questions and resolve issues, discrepancies, and concerns
• Serve as backup Payment Posting Specialist when needed, including during staff absences, onboarding of new accounts, or unexpected high-volume periods
• Comply with all HIPAA privacy policies, ensuring confidentiality and security of patient information

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• Follow company attendance policies consistently
• Perform other duties as assigned
  
  

Minimum Qualifications

Education

• High school diploma required
• Associate’s degree in business or a related field preferred
• Equivalent combination of education and experience sufficient to perform essential duties
  
  

Experience

• Minimum of 2 years of general business experience, with preference given to applicants with exposure to payment posting and refunds (e.g., preparing electronic remits, lockboxes)
• Experience leading individuals, teams, or projects preferred
  
  

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Knowledge, Skills, Abilities

• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of medical terminology and medical coding
• Strong analytical and problem-solving skills
• Ability to research account discrepancies
• Excellent organizational and time-management skills
• Ability to handle multiple tasks and adapt quickly to changing priorities in a fast-paced environment
• Attention to detail and accuracy, including strong data entry skills
• Excellent written and verbal communication skills
• Ability to operate standard office equipment
• Aptitude for preparing reports
• Proven ability to lead individuals and/or a team
  
  

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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