Drive cost efficiencies from vendors, develop solution vision, and integrate technologies to deliver business value. Ensure support and maintenance activities comply with ICT service level agreements. Collaborate with stakeholders to adopt best practices in ICT service level management.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Visa sponsorship available.
§ Driving cost efficiencies from different vendors without compromising system delivery and quality.
§ Developing and strategizing solution vision and innovation by aligning business requirements with technology in delivering business value.
§ Creatively utilizing information and technologies amidst the fast pace of ICT technology changes through leveraging application systems/ tools in ways where its balances the expectations and dynamics of the business and technology i.e. sophistication, timeliness and costs, with the availability of sufficient and right-skilled resources being a critical prerequisite.
§ Integrating various technologies, solutions and diverse industry landscape within the MISC Group with different business requirements, expectations and budget in delivering secure and reliable business solutions.
§ Ensuring support and maintenance activities comply with ICT service level agreements and adopt best practices in ICT service level management with the relevant stakeholders.
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COMPETENCIES, EXPERIENCE, QUALIFICATIONS:
COMPETENCIES:
· Strong understanding of HR processes, including employee data management, self-service transactions, talent management, and payroll-related workflows.
· Excellent problem-solving, analytical, and communication skills.
· Ability to prioritize tasks, multitask, and work collaboratively in a fast-paced, dynamic environment.
· Awareness of compliance, audit, and data privacy requirements in HR systems and processes.
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EXPERIENCE:
· 3–5+ years of hands-on experience supporting SAP ECC HR, Employee Self Service (ESS) .NET applications, Talent Management Systems (TMS), or other comparable HR platforms.
· Practical experience in integrating HR systems with ERP, payroll, and other enterprise applications.
· Familiarity with ticketing and incident management tools (e.g., BMC Helix, ServiceNow, Jira) and experience working within ITIL-based support frameworks.
QUALIFICATIONS:
· Bachelor’s degree in Computer Science, Information Systems, HR, or a related field.
· Relevant HR system certifications (e.g., SAP HR, SuccessFactors) are a plus.
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