Support technical issues, manage IT operations, and ensure endpoint security across multiple regions. Collaborate with customers, sales, and technology teams. Strong technical skills and people skills required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
About Arbolus
Arbolus connects Private Equity Investors and Consultants with subject matter experts across industries for research, enabling seamless knowledge exchange via a digital platform.
Since 2018, we’ve been reinventing the expert network industry with a tech-driven approach, helping clients gain deeper insights while empowering experts to monetize their expertise. More agile and innovative than legacy networks, we stand out with an AI-powered platform, custom-sourced experts, and first-to-market tools like Canopy video Q&A.
Headquartered in London, Arbolus is a venture-backed scale-up with over 170 employees across five global offices in Barcelona, New York, and Gurgaon. Recently, we secured a $20 million Series B funding round to fuel our U.S. expansion and advance our mission: to make human knowledge digital and widely accessible.
About The Role
Arbolus is looking for an IT Support & Security Operations Specialist to join us in our Barcelona office. This person is responsible for supporting any technical issues while collaborating with the company's customers, sales, associates, and the technology teams. In this role, you’ll be the first point of contact for technical support across the business, helping troubleshoot issues and ensure our teams can work smoothly.
Key Responsibilities You Will Be In Charge Of
- Own IT operations and end-user support across Barcelona, London, New York, and Costa Rica, providing day-to-day employee support
- Manage the full lifecycle of IT assets, from purchasing and provisioning to maintenance and decommissioning
- Lead IT onboarding and offboarding processes, ensuring timely access and secure deprovisioning
- Own identity and access management (IAM), including role-based access and periodic access reviews
- Ensure endpoint security, device management, and compliance across supported regions
- Train employees on security best practices and acceptable IT use
- Own ISO 27001 and security compliance activities for assigned regions, including audits and controls
- Coordinate closely with the India IT team to align on global tools, processes, and standards
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About You
You’re someone who spots problems early, takes ownership, and follows through with practical solutions. You bring together solid technical skills and strong people skills, with a natural sense of responsibility for keeping corporate systems and devices running securely and smoothly. You enjoy helping others, thrive in a support-driven role, and are comfortable assisting both internal and external users with their IT needs.
Requirements To Succeed In This Role
- Proven experience in corporate IT operations, IT support, or systems administration
- Strong foundational IT skills, including hardware, operating systems, applications, networking, and security
- Experience working with ticket-based enterprise workflow systems, particularly JIRA and other Atlassian products
- Ability to independently manage, prioritize, and execute tasks in a structured manner
- Solid understanding of corporate security principles and frameworks (e.g., ISO 27001, SOC 2)
- Very good communication skills and a collaborative, team-oriented mindset
- Comfortable working in a fast-paced, evolving environment
- Professional proficiency in English
What We Offer
- Performance bonus on top of your base salary
- 25 days of paid time off per year + all local bank holidays
- Private health insurance
- Flexible remuneration for meals and transport (Coverflex)
- Relocation package to help you with your move to Barcelona
- Top-notch equipment to make our work efficient and smooth
- Free coffee, tea, and snacks to boost our energy during the day
- Last Monday of each month, we provide an office breakfast to start our week, and 2 days a week, office lunch voucher
- Regular social activities are managed by our local Social Committees
- Language courses to extend our knowledge (English, Spanish, Catalan, French, and Italian)
- Office First organization
- Discounts for Kleta, Urban Sports, and various restaurants around the office
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Arbolus is committed to providing reasonable adjustments for qualified individuals with disabilities, in our job application and/or interview process. If, due to a disability, you need assistance or adjustment in completing your application please email us at talent@arbolus.com. Please put "Reasonable Adjustment" in the subject line and provide a brief description of the type of assistance you need. Please note that this inbox is not monitored for application status update requests.
We are unable to sponsor or take over sponsorship of an employment Visa at this time. All job applicants must be authorised to work for any employer in the country where the position is indicated to be based.
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