Senior Technical Product Solutions Engineer

About Teak

Teak is building better experiences for people attending live events and booking travel. Our easy-to-embed, full-service solutions let companies offer consumers flexibility and refundability right at the point of purchase. We have served over 12 million consumers and made over $1B in experiences refundable. Our business is growing quickly and is profitable.

We're a fully remote, fast-moving, high-impact team that thrives on solving hard problems. Every role here is mission-critical, and every person has the opportunity to shape Teak's future.

The Role

As a Technical Product Solutions Engineer, you'll partner directly with our customers' product and engineering teams to ensure successful integrations with Teak. Your work will directly impact how seamlessly new partners onboard, how reliably our products perform at scale, and how efficiently development teams implement our solutions.

This role is ideal for a senior software architect who loves to teach, work hands-on with their strong polyglot dev chops, influence other engineers from our partners’ teams, and:

• Being the key technical contact and responsible for solving problems that impact real users and business results
• Thriving in customer and partner-facing roles that require both technical depth and strong interpersonalskills
• Enabling others to build solutions rather than owning end-to-end feature development
• Comfortable discussing architecture with engineers and strategy with business stakeholders.
• You’ll be trusted to lead partner integrations, guide partners, and design repeatable solutions, while reducing bottlenecks for our core engineering teams.

A Day in the Life

You’ll start your day reviewing partner integration logs, updates, and support requests, then jump into solving real integration challenges; debugging APIs, reviewing front-end implementations, or guiding a partner through next steps.

You’ll collaborate with Product and Engineering to turn one-off fixes into scalable solutions, document what you learn, and help partners move confidently toward launch. Every day ends with clear progress and real impact.

What You’ll Do

Pre-Sales & Business

• DevelopmentLead pre-sales technical activities, educating prospects on product capabilities, integration options, and technical requirements
• Build critical relationships with partners’ key technical and product stakeholders

Lead Partner Integrations

• Collaborate with partners to architect solutions by defining clear technical steps, success criteria, and implementation plans, and lead their integrations from kickoff through launch
• Configure account structures and technical parameters to optimize performance
• Conduct and lead user acceptance Testing & go-live readiness audits before solutions launch

Enable Stability & Growth

• Manage the development and upkeep of technical resources and customer API documentation
• Plan and execute rollout strategies for new technical products, API versions, and platform enhancements
• Coordinate communication and transition plans for breaking changes or deprecations
• Manage partner impact during platform updates

Training & Enablement (Internal)

• Deliver ongoing training to Sales and Customer Success teams on technical products, integration mechanics, and best practices
• Enable non-technical teams to speak confidently about technical capabilities

Daily Operations & Proactive Montitoring

• Conduct daily operational reviews of partner integrations to identify issues, trends, and opportunities
• Proactively monitor partner integration health and performance metrics (not just reactive troubleshooting)
• Regular check-ins with active partners to ensure ongoing success

Escalation Management

• Explicitly manage escalations and resolve complex technical challenges in collaboration with cross-functional teams
• Define escalation paths and SLAs

Voice of the Customer/Partner

• Serve as primary advocate for partner technical needs across all internal departments
• Gather, synthesize, and communicate partner feedback to inform product development and roadmap
• Identify trends in partner requests and pain points to drive proactive platform improvements
• Regular feedback loops to Product and Engineering teams

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What We’re Looking For

Technical Skills

• Experience with client-side web technologies (HTML, CSS, JavaScript, modern frameworks like React)
• Experience coding in multiple common programming languages (Python, PHP, Java, C, C++, etc.)
• Comfortable working with APIs, authentication (JWT), and integrations in large-scale ecommerce environments
• Experience in troubleshooting technical issues for customers or partnersFamiliarity with SQL / MySQL and fundamental data analysis

How You Work

• Clear communicator who can explain technical concepts to non-technical audiences
• Strong problem-solver who enjoys figuring things out
• Comfortable taking ownership and working independently in a remote environment

Growth & Impact

This role offers real opportunities to:

• Expand your technical breadth across integrations, APIs, and product workflows
• Influence how our platform scales and how developers experience it
• Grow into more senior technical, architectural, or leadership paths over time

Why You’ll Love Working at Teak

• Fully remote (work from anywhere)
• Competitive salary + equity
• Unlimited PTO
• Medical, dental, and vision coverage
• Annual bonus program
• 401(k) with matching
• $100/month for event tickets
• Company-sponsored events