Project Manager - US Finance Customers

Bestarion is a global technology and outsourcing services provider with over 15 years of experience,

serving clients across more than 15 countries. We specialize in delivering solutions for financial services and trading platforms, including Securities Trading Systems, Core Banking–related solutions, and datadriven financial applications, leveraging modern technologies such as Big Data, Cloud Computing, and Analytics.

For this role, you will be working closely with US-based customers in the finance domain, supporting

delivery operations for ongoing projects and resource engagements.

We are looking for a proactive Project Manager to support delivery operations for US-based finance

customers. This role serves as the central coordination point between customers and internal teams,

owning onboarding/offboarding, compliance, reporting, and operational communication to ensure smooth and compliant delivery in a fast-paced finance environment.

Work location & schedule

• Training period: 3-6 months onsite in the U.S., full-time in U.S. business hours
• After training: Based in Vietnam, working VN hours (8 AM-5:30 PM, Mon-Fri)
• Meetings: 3-5 meeting hours per week in U.S. time (evening in VN)

1. KEY RESPONSIBILITIES

• Must possess a great social and can-do attitude and be able to speak and understand English
• Resource & Delivery Management:
• Own the end-to-end onboarding process for resources assigned to customers, including coordination with internal teams to ensure access, documentation, system setup, and readiness before start date: Manage offboarding and contract closure processes, ensuring all administrative, system, and compliance requirements are completed accurately; Monitor resource allocation, status, and availability to ensure continuous service delivery to customers; Act as the primary point of escalation for delivery or operational issues related to resources, proactively identifying risks and driving resolution.

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• Project Coordination & Stakeholder Management: Serve as the main operational contact point for customers regarding delivery status, compliance, reporting, and billing matters; Coordinate closely with US stakeholders, customers, and internal teams to ensure alignment on scope, timelines, and expectations; Proactively escalate risks, issues, and bottlenecks, propose solutions, and drive corrective actions to ensure smooth delivery; Facilitate cross-team collaboration to ensure customer commitments are met.
• Documentation & Compliance Management: Own and manage critical documentation including NDAs, Statements of Work (SOWs), compliance forms, and customer-specific requirements; Ensure all operational processes comply with internal policies and customer compliance standards; Track compliance status of resources (training, documentation, mandatory requirements) and ensure timely completion.
• Reporting, Analytics & Operational Insights: Design, build, and maintain Atlassian Jira dashboards and reports to track delivery performance, compliance status, and operational KPIs; Produce and deliver weekly, monthly, and quarterly reports for customers and internal stakeholders;Develop customized business and compliance reports that provide actionable insights, not just data; Continuously improve reporting structures to support decision-making and operational transparency.
• Communication & Coordination: Serve as a key communication liaison for our internal resources regarding timecards, compliance items, holidays, mandatory training, and HR-related items; Communicate weekly, monthly, and quarterly reporting directly to customers; Prepare and send invoice reports weekly to ensure timely and accurate billing.
• Financial & Billing Coordination: Prepare and send weekly invoice reports, ensuring accuracy, completeness, and alignment with SOWs and customer agreements; Coordinate with finance and customers to resolve billing discrepancies in a timely manner.
• Team Leadership & Process Improvement (Growth Scope):Depending on performance, lead and manage a delivery/operations team in Vietnam, the US, or both; Set clear goals, assign tasks, and monitor performance of team members; Identify process gaps, inefficiencies, and risks; propose and implement continuous improvement initiatives; Contribute to standardizing operational processes and best practices across regions.

2. JOB QUALIFICATIONS

• At least 5 years of experience at PM position.
• Proven experience in project coordination, delivery operations, or client-facing roles, preferably in a fast-paced, multi-stakeholder environment; Experience working with US or global customers is a strong advantage.
• Ownership & Execution Excellence: Strong ability to own tasks and outcomes end-to-end, managing multiple priorities while meeting deadlines and quality standards; Highly organized with strong attention to detail, without losing sight of overall delivery objectives.
• Stakeholder Communication:Excellent verbal and written English communication skills, with the ability to clearly communicate status, risks, and solutions to customers and internal stakeholders.
• Confident in managing expectations and navigating conversations across different cultures

and time zones.

• Reporting & Data Orientation: Hands-on experience in building, maintaining, and analyzing reports, with strong proficiency in Atlassian Jira reporting; Ability to translate data into operational insights and actionable recommendations.
• Problem-Solving & Decision-Making: Strong analytical thinking and judgment, capable of identifying issues early, proposing solutions, and driving resolution; Comfortable making decisions within scope and escalating with context and recommendations when necessary.

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• Systems & Technical Adaptability: Quick learner with the ability to effectively use internal systems, customer portals, and project management tools; Comfortable working in structured yet evolving operational environments.
• Global & Team Collaboration: Proven ability to work effectively in cross-functional, global teams; Potential to lead or support team operations across Vietnam, the US, or both, depending on performance and business needs.



3. DEFINE YOURSELF AT BESTARION WITH ATTRACTIVE BENEFITS

• The company will fully cover all travel and relocation expenses related to the U.S. assignment.
• Attractive salary and benefits (13th salary, distinguished employee of the quarter and year, seniority award…).
• Performance appraisals are twice a year.
• Healthcare and accident insurance.
• Various training on best practices and soft skills.
• Team Building activities every summer, company trips, big annual year-end party every year, etc.
• Fitness & sports activities: football, tennis, table tennis, badminton…
• Commitment to community development: charity every quarter, blood donation, public seminars, career orientation talks…
• Support for personal loans such as home loans, vehicle loans, tuition fees…

Reach us: recruitment@bestarion.com

Address: QTSC Building 1, Quang Trung Software City, Trung My Tay ward (District 12), Ho Chi Minh City