AI Summary
Join a global leader in logistics analytics and supply chain intelligence. As a Technical Support Specialist, you will be the critical bridge between our client-facing teams and our engineering department. Responsibilities include bug analysis, prioritization, and resolution.
Key Highlights
Fully remote role
Collaborate with engineering and client-facing teams
Analyze and resolve bugs and technical issues
Key Responsibilities
Serve as the primary intake point for bugs, defects, enhancements, and development requests
Assess incoming issues for severity, impact, urgency, and scope
Recreate and/or verify end-user bug reports to ensure accuracy and clarity
Triage & Workflow Management
Act as the primary translator between Engineering, Product, Operations, and Client Success teams
Maintain clean, organized backlogs in Jira or similar ticketing ecosystems
Track trends in defects and recurring bottlenecks to inform long-term process improvements
Technical Skills Required
Benefits & Perks
Fully remote
Competitive salary
Nice to Have
Experience in Logistics or Supply Chain
Basic coding skills (SQL, Python, or the ability to read logs)
Superior ability to explain technical problems to non-technical people
Job Description
Join a global leader in logistics analytics and supply chain intelligence. Our platform processes massive datasets to help the world's largest enterprises optimize their global spend and recovery are looking for a Technical Support Specialist.
In this fully remote role, you will be the critical bridge between our client-facing teams and our engineering department, ensuring that every bug, feature request, and system defect is analyzed, prioritized, and solved with precision.
Responsibilities
Intake & Technical Assessment
- Serve as the primary intake point for bugs, defects, enhancements, and development requests.
- Assess incoming issues for severity, impact, urgency, and scope.
- Categorize and prioritize work based on business impact, client commitments, and engineering capacity.
- Recreate and/or verify end-user bug reports to ensure accuracy and clarity before they enter the dev queue.
- Break down complex requests into clear, actionable tasks or tickets with specific acceptance criteria.
- Route work to the appropriate engineering team or individual.
- Coordinate with Product and Engineering leadership to align priorities and resolve conflicts.
- Ensure high-priority and production-critical issues are escalated and addressed promptly.
Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- Act as the primary translator between Engineering, Product, Operations, and Client Success teams.
- Convert non-technical client feedback into technical requirements and vice versa.
- Provide transparent status updates and timelines to internal and external stakeholders.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Maintain clean, organized backlogs in Jira or similar ticketing ecosystems.
- Track trends in defects and recurring bottlenecks to inform long-term process improvements.
- Support post-incident reviews and root-cause analysis for major system issues.
- Experience: 1-2 years in Technical Support, Application Support, or Product Operations.
- Systems: Mastery of Jira and modern ticketing systems is a must.
- Domain Knowledge: Experience in Logistics or Supply Chain is a significant advantage.
- Technical Edge: Basic coding skills (SQL, Python, or the ability to read logs) is a big plus and will help you investigate issues more deeply.
- Communication: Superior ability to explain technical problems to non-technical people.
- Problem-Solver: A "detective" mindset with a passion for figuring out why things break and how to fix them.
Similar Jobs
Explore other opportunities that match your interests
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Associate
apli
Mexico
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
Floowi Inc
Mexico
Senior Backend Software Developer - Incentives Development
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
Varicent
Mexico