IT Desktop Support Specialist

Description

Deliverables:

Provide day to day local emote IT desktop support in addition to the following below:

Be responsible for IT infrastructure operations (business continuity, network, workplace technologies, user & executives support, assets, incidents, office apps and systems) in the USA and Canada.

Provide first/second/third level contact and problem resolution for customer issues.

Provide dedicated ("white glove") support for members of top management (executives).

Provide standard and non-standard technical support to end-users in response to specific requests. Utilize established operating procedures to review and resolve end-user technology issues; troubleshoots and resolve standard and non-standard hardware and software problems as well as coordination of IT service providers when needed.

Install, upgrade, support and troubleshoot for computer hardware (computers, PCs, laptops, iPads, iPhones, printers, other user devices)

Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office, O365, and another authorized desktop application.

Install, upgrade, support and troubleshoot MS Teams Room system as well as other conference room equipment and solutions.

Install, upgrade, support and troubleshoot basic active network equipment, network components (including cabling and connectivity) and office IT infrastructure components.

Work with Third Party Vendors to remediate complex Audio Video issues as needed.

Work with Third Party Vendors to remediate complex PRINTING issues as needed.

Execute the new user onboarding process and steps (room and connectivity preparation, devices configuration, devices handover, trainings)

Perform end user training within desktop support domain (infrastructure, equipment, software)

Perform offices moves, and within office changes for IT related items.

Performs assigned IT project tasks (e.g. Office relocation projects, technology change and replacement, new systems roll-outs)

Maintain ticket updates for all reported incidents using official incident/ticket management system

Maintain asset management database (manages and maintains local assets and configuration items in ServiceNow)

Record other critical data and information in the standard ITIL platform (ServiceNow)

Performs general preventative maintenance tasks on computers, laptops, printers, user devices.

Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

Admin Telcom provider's Wireless Devices/Accounts

Administer and support Zoom digital signage

Support facility management systems such as Genetec security, Metasys building management, Honeywell monitoring and FedEx/UPS shipping systems.

Travel to offices/ job sites for short term project support

Documents operational problems, documents knowledge objects, documents standard operating procedures and manuals; communicates with vendors, users, and other IT staff.

Additional duties that may be requested at Manufacturing/R&D sites as needed:

Support of software associated to lab devices

Support of specialised hardware associated with logistics operations (namely hand held scanners, label printers and document printers)

Support of other software solutions used to operate the manufacturing facilities, GxP and non-GxP

Support of software and network services associated with OT

Validation and maintenance of validation of software related to instrument controllers and, where appropriate, OT environment

Hands-on support for Elanco global applications

Assess reported issues and work directly with Elanco for escalation and timely issue resolution Effectively communicate with designated Elanco supervisor

Follow established processes as defined by Elanco

Perform break/fix and/or IMAC (Install, Move, Add, Change)-related tasks as assigned

Liaise with third-party vendors for any hardware and OEM support required

Create and submit detailed logs documenting interactions to be inclusive of accuracy, thoroughness, and timeliness

Experiences (desired)

Windows 10, MS Office 365 and O365, PC hardware & IT network infrastructure installation

and troubleshooting, Microsoft Active Directory, Helpdesk ticketing systems.

Conference Room technologies (MS TEAMS Room, video cameras, speakers, and mics)

Mobile device management including IOS and Android devices, Enterprise

encryption solutions, Windows PC/laptop management via Active Directory.

Proven analytical, troubleshooting and problem-solving skills.

Proven ability to multi-task, effectively determine priorities and meet SLA's.

Excellent communication relationship-building and internal customer service skills.

Adaptable and flexible in a fast-changing industry and work environment.

Willing to work off-hours and weekends when required for projects or emergency support.

Working within GxP regulated environment

40h/week

Core working hours: 08:00-4:30

Skills

Desktop, Windows 10, MS Office, Printer mapping, imaging, deployment, customer service

Top Skills Details

Desktop,Windows 10,MS Office,Printer mapping

Additional Skills & Qualifications

Ability to multi-task and work as a jack of all trades as needed in this environment.

Experience Level

Intermediate Leve

Job Type & Location

This is a Contract position based out of Elwood, KS.

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Elwood,KS.

Application Deadline

This position is anticipated to close on Jan 30, 2026.

>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.