Senior Service Designer for Data Analytics and Product Development
Remote
AI Summary
Design and prototype data products and analytics initiatives using human-centered design methods. Deliver data products with agility and innovation, improving access to data assets. Focus on data product delivery, user experience, and transforming data into corporate assets.
Key Highlights
Design and prototype data products and analytics initiatives
Deliver data products with agility and innovation
Transform data into corporate assets
Key Responsibilities
Integrate human-centered design methods into data product development and delivery
Conduct discovery, requirements gathering, process mapping, service design, prototyping, and gap analysis for data analytics initiatives
Analyze data user experiences across channels
Lead user/behavioral research, co-design workshops, prototype testing, and usability testing
Develop journey maps, service blueprints, process maps, user stories, and roadmap documents
Create end-to-end data/analytics product service journeys with current and future state mapping
Co-design new processes and policies with program teams for change management
Establish service performance metrics, measurement, and reporting frameworks
Technical Skills Required
Benefits & Perks
Remote work
Onsite meetings 3-4 times per month
Criminal record check
Mandatory training: FOIP, Security Awareness
Job Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, AIT Global, Inc., is seeking the following. Apply via Dice today!
Job Title: Senior Service Designer Data Analytics & Product Development
Location: Remote
Role Summary:
Support a data center of excellence by designing and prototyping data products and analytics initiatives using human-centered design methods. Work across the organization to deliver data products with agility and innovation, improving access to data assets for policy analysis, program planning, and decision-making. Focus on data product delivery, user experience, and transforming data into corporate assets.
Key Responsibilities:
- Integrate human-centered design methods into data product development and delivery
- Conduct discovery, requirements gathering, process mapping, service design, prototyping, and gap analysis for data analytics initiatives
- Analyze data user experiences across channels (pipelines, interfaces, catalogues, architecture); identify gaps and solutions
- Lead user/behavioral research, co-design workshops, prototype testing, and usability testing
- Develop journey maps, service blueprints, process maps, user stories, and roadmap documents
- Create end-to-end data/analytics product service journeys with current and future state mapping
- Co-design new processes and policies with program teams (executives to front-line staff) for change management
- Establish service performance metrics, measurement, and reporting frameworks
- Integrate design features and architectural solutions into existing data service operations
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- 8+ years: Creating journey maps and service blueprints or visual representations of user needs
- 8+ years: Facilitating and leading co-design workshops
- 7+ years: Human-centered design approach (UX, customer experience, service design, interaction design)
- 7+ years: Working with digital/data products (data pipelines, user interfaces, catalogues, architecture)
- 7+ years: Service Designer on projects comparable in size/complexity to large-scale government service innovation, program review, or digital transformation
- 7+ years: Analyzing research data and presenting findings in diverse ways
- 7+ years: Creating service metrics and measures
- 7+ years: Moving between detail-level work and whole-system thinking; understanding system relationships
- 7+ years: Planning, conducting, and analyzing behavioral/ethnographic field research to understand user, employee, and government needs
- 4+ years: Working in or for the public sector
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- Required: University degree in computer science or related discipline
- AND 10 years relevant experience
- Must provide own equipment: Modern Windows or MacOS computer compatible with Azure Virtual Desktop (AVD). Windows preferred.
- Available for onsite meetings 3 4 times per month (strategic, architectural, technical discussions with team members and executives)
- Criminal record check (provided upon request before start date)
- Completion of mandatory training: FOIP, Security Awareness
- No travel/relocation expenses provided for onsite meetings
- Max 3 submissions per supplier
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