This role is responsible for centralizing and optimizing a company's SaaS and software ecosystem, overseeing governance, security, integrations, and cost management. The position requires a proven track record in managing enterprise SaaS applications and vendor relationships, with a strong understanding of licensing, security, and compliance. Success involves driving AI and automation initiatives, aligning systems with business needs, and fostering best practices in a remote-first environment.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
About Our Client
Our client builds mobile and cloud solutions to enable real-time property data. Its flagship product suite has more than 5 million units on its platform.
The team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, they are turning passions into happier communities.
When customers use the software, their communities get stronger. The tools empower everyone in multifamily property management to improve operations and maximize returns, which means they’re building better experiences for their residents.
About The Role
This is a chance to join a values-driven, remote-first company with a supportive, ego-free culture focused on growth, collaboration, and work-life balance.
Our client is hiring a Senior Manager of Information Services to centralize and optimize its SaaS and software ecosystem. This newly created role will oversee governance, security, integrations, and cost management of enterprise tools, connect data and workflows across teams, and drive AI and automation initiatives. Reporting to the Senior Director of Business Transformation and Operations, the role works closely with leadership, Finance, People, and department heads to align systems with business needs and promote best practices across the organization.
Key Responsibilities
- Own the end-to-end lifecycle management of the company's SaaS systems and software tools
- Leveraging the existing Torii solution, update and maintain an inventory of all systems, including ownership, licensing, renewals, usage, and integration dependencies
- Evaluate ROI of existing systems, and recommend new systems or consolidation opportunities to improve efficiency and reduce redundancy
- Partner with department heads to understand business needs and ensure systems align with operational requirements
- Partner with Security resources to establish and enforce governance policies for system access, user provisioning, and de-provisioning
- Coordinate with the People Team on onboarding and off-boarding processes for hardware and any software not auto-provisioned, to ensure timely access management
- In partnership with Security resources, implement security best practices and compliance requirements across all managed systems
- Serve as the escalation point for access requests and system-related issues
- Manage vendor relationships and serve as primary contact for SaaS providers
- Negotiate contracts, renewals, and pricing with vendors in partnership with Finance and the department leaders who are primary users of each tool
- Optimize license allocation and costs by monitoring usage patterns and rightsizing subscriptions
- Track and manage software budgets across departments
- Identify opportunities to improve workflows through better system integration and automation
- Work with technical teams to implement integrations between systems where beneficial
- Drive adoption of systems and features to maximize ROI
- Develop and maintain documentation, training materials, and support resources in Notion
- Develop a strategic roadmap for the organization's information services and SaaS ecosystem
- Stay informed of industry trends and emerging technologies relevant to remote-first operations
- Champion the adoption of emerging AI technologies to improve user experience, streamline processes, and drive innovation across the company's technology ecosystem
- Leverage AI and automation tools to enhance system management and operational efficiency
- Partner with leadership to align technology investments with business objectives
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Required Qualifications
- 6-8 years of experience in IT operations, SaaS management, or related roles
- Proven track record managing enterprise SaaS applications and vendor relationships
- Strong understanding of SaaS licensing models, security, and compliance requirements
- Experience leveraging AI tools to enhance operational efficiency
- Experience working in or supporting remote-first organizations
- Excellent project management and organizational skills
- Strong communication and stakeholder management abilities
- Analytical mindset with experience in cost optimization and ROI analysis
Preferred Qualifications
- Experience with and Admin certification for common business systems (e.g., Jira, Notion, Slack, Google Workspace, Salesforce, Gainsight)
- Familiarity with integration platforms and automation tools (e.g., Zapier, Make, N8N)
- Knowledge of information security frameworks and compliance standards
- Background in change management and user adoption strategies
What Success Looks Like | In Your First 90 Days
- Complete a comprehensive review and audit of the company's current SaaS systems and software inventory
- Establish relationships with key stakeholders and department heads
- Document current processes for system access, provisioning, and vendor management
- Identify quick wins for cost optimization or process improvement
- Identify existing and potential data relationships between systems that are aligned or misaligned with the company’s workflow
- Develop a strategic roadmap for information services
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What Success Looks Like | In Your First Year
- Design, promote, and implement governance policies and processes that improve efficiency and security
- Achieve measurable cost savings through license optimization and vendor negotiations
- Improve system adoption and user satisfaction across the organization
- Establish the company as a best-in-class example of SaaS management for remote-first organizations
- Be a catalyst for AI and Automation to improve internal effectiveness and efficiency
- Build scalable processes that support company growth
Organizational Culture
Our client strives to build better communities. Therefore, it is dedicated to making its own community an enjoyable place that allows everyone to do their best work. It is devoted to building an inclusive, supportive culture that empowers each team member to succeed and grow.
Our Client Offers:
- Work from anywhere supported by a flexible company culture
- Opportunity to work for one of the fastest growing technology companies in the PropTech industry
- Unlimited vacation time
- Generous paid parental leave
- Competitive and equitable pay, including stock options
- Monthly stipends to support Wellness and Home Office expenses
Note:
“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”
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