IT Support Specialist for Smart Factory Vision

Software that Safeguards. Productivity that Soars In this role, you will keep our manufacturing operations running with reliable, secure shopfloor IT and play a key role in shaping our Smart Factory vision. You’ll bridge plant teams and global IT, resolve issues fast, drive digital projects, and help standardize technologies across sites—without silos, slow decisions, or limited impact.

What You'll do You provide hands on IT support for shopfloor systems and local workplaces, handling 1st level requests and selected 2nd level issues for plant specific solutions. You support digital initiatives that move your plant toward Hilti’s Smart Factory vision and act as the key connector between local operations and global IT & Business teams. You collaborate with cross plant IT supporters, maintain clear documentation, and coordinate with global engineering teams to ensure consistent standards, secure systems, and compliant operations. You also contribute to local and global IT projects that shape our future manufacturing environment.

What You’ll Bring

• Education: Completed IT degree or technical vocational training + broad user support foundation.
• Experience: 3–5 years in a globally oriented IT team + 3–5 years in customer facing 1st/2nd level support (incl. ticket handling).
• Infrastructure: Administer/troubleshoot networks, servers, telephony (Cisco CNA level) + manage workplace & shopfloor hardware (printers, scanners, embedded devices, VC rooms).
• Security & Operations: Proficiency in IT security and basic OT security (e.g., segmentation, secure remote access) + disciplined documentation/compliance and IT asset & order handling.
• Communication & Collaboration: Fluent German and English + ability to explain IT services in clear business language and coordinate cross plant with global IT (project coordination).
  
  

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What’s In It for You We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• Connection with a diverse community of over 2,100 colleagues from 70 nationalities in a region where Liechtenstein, Austria, and Switzerland intersect.
• Employee groups actively supporting causes like female empowerment and the LGBTQIA+ community.
• Leisure activities like mountain biking and tennis.
• Opportunities for community engagement both locally and internationally.

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• Shared e-bikes, an on-site gym, dining options, learning opportunities, financial guidance, free parking, fuel discounts, workation, sabbatical, home office opportunity, flexible and trust-based working hours, meditation/ relaxation rooms, Hilti tool rental service, massage possibilities, and relocation support.
  
  

Why Hilti Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

At our global headquarters in Schaan, Nendeln, Buchs, and nearby hubs, we shape Hilti’s digital strategy and enterprise platforms worldwide. Our cross functional teams in product IT, data & analytics, cybersecurity, ERP, and digital customer platforms work side by side with business leaders to design, build, and run solutions at global scale. HQ offers a collaborative environment where architecture decisions, platform reliability, and secure-by-design engineering translate into real impact for our customers and teams.

Commitment to Inclusion At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Legal Notice For further questions, please feel free to contact <a href=”(20) Petar R. | LinkedIn/”> Petar Roncevic (Head of Logistics & Operational Excellence) or human resources <a href=”(20) Alexandra Ammann | LinkedIn /”>Alexandra Ammann (Talent Acquisition Business Partner) – Alexandra.ammann@hilti.com.

For non-EU/ EFTA citizens: Please state your eligibility status to work in Switzerland/ Liechtenstein and note that if you do not own a valid Swiss/ Liechtenstein work permit, Hilti cannot guarantee your final employment due to authority regulations.