IT Specialist (MacOS & SaaS Systems)

Job Title

IT Specialist (MacOS & SaaS Systems)

Employment Type

Contract

Location

Remote (EST-friendly time zones preferred)

Compensation

$20–$50 per hour, depending on experience

Ad-hoc engagement (estimated 5–15 hours per month to start)

About Varia Global

Varia Global is the operating company powering a portfolio of modern, digitally driven brands including The Matchbox, The Ad Spend, and Spyll World. Across our companies, we operate fast-moving, fully remote teams supported by a secure, cloud-based technology stack.

We rely heavily on SaaS tools, automation, and strong internal documentation to stay efficient and scalable — and we’re looking for a dependable IT support partner to help keep everything running smoothly.

The Role

We’re hiring an On-Demand IT Support Specialist to provide technical support across three affiliated companies operating within a shared systems environment.

This is a flexible, as-needed role focused on SaaS administration, user access, and MacOS troubleshooting. You’ll be the go-to person when technical issues arise, helping ensure our teams stay productive and our systems remain secure and well-documented.

This is ideal for an experienced IT professional who enjoys solving a wide range of problems, works independently, and values clean processes and documentation.

KEY RESPONSIBILITIES

User Access & Identity Management

• Provision and offboard users across multiple organizations and tools

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• Manage permissions, groups, and role-based access
• Troubleshoot login, MFA, and SSO-related issues

Core Systems Support

Provide administration and troubleshooting for:

• Google Workspace (Admin Console, Gmail, Drive, user management)
• Okta (SSO, MFA, provisioning and deprovisioning)
• Slack (workspace management, permissions, integrations)
• 1Password (vault access, onboarding, security best practices)

MacOS End-User Support

• Support a fully Mac-based team
• Troubleshoot system settings, permissions, software conflicts, and performance issues
• Documentation & Process Improvement
• Create and maintain clear internal IT documentation
• Document recurring issues and standardized solutions
• Recommend improvements to access management, security practices, and workflows

WHAT WE'RE LOOKING FOR

Required

Experience in IT support, help desk, or systems administration

Hands-on admin experience with:

• Google Workspace

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• Okta (or similar identity provider)
• Slack administration
• 1Password or other enterprise password managers
• Strong troubleshooting skills in a MacOS environment
• Solid understanding of SSO, MFA, and SaaS security best practices
• Excellent written communication and documentation habits
• Reliable and responsive during business hours

Nice to Have

• Experience supporting multiple business entities or environments
• Experience in remote-first organizations
• Familiarity with SaaS integrations and workflow automation
• Basic understanding of security and compliance practices for growing companies

Work Style

• Fully remote
• Ad-hoc support as issues arise (not a fixed weekly help desk shift)
• Ideal for an independent IT consultant or part-time systems administrator
• Quick response times during standard U.S. business hours strongly preferred

How to Apply

Please email careers@varia.global with:

• A brief summary of your relevant experience
• The platforms above you’ve supported and at what level (admin vs. end-user)
• Your time zone and typical availability

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