AI Summary
Manage and support IT systems, hardware, and software for a hotel. Ensure stable operation and troubleshoot issues. Participate in IT projects and implement new technologies.
Key Highlights
Manage IT systems and hardware
Troubleshoot and resolve issues
Participate in IT projects
Key Responsibilities
Manage, maintain, and troubleshoot all IT hardware, including desktop PCs, laptops, and thin clients.
Perform fault diagnosis, troubleshooting, and resolution of hardware and workstation issues to minimize operational downtime.
Coordinate hardware replacement, repair, and warranty support with vendors when required.
Maintain standard workstation images, configurations, and asset tagging.
Ensure proper setup, relocation, and decommissioning of workstations for offices, front desk, outlets, and back-of-house areas.
Support IT setup for events, conferences, and temporary operational requirements.
Manage and support all hotel IT and telecommunication systems, including servers, network infrastructure, and PABX.
Provide Level 1–3 technical support and escalation coordination with vendors and corporate IT teams.
Provide 24/7 standby support and respond to critical IT or telephony incidents when required.
Implement and enforce IT policies, procedures, and security controls in line with corporate, brand, and regulatory requirements.
Ensure all staff handling credit card data complete the online PCI-DSS training and certification and renew it annually.
Participate in and support all IT-related audits, including brand, internal, external, and compliance audits.
Ensure endpoint security through antivirus management, patching, and vulnerability controls.
Communicate IT security awareness and system usage guidelines to users.
Ensure daily backups of critical systems are completed and monitored.
Conduct data restoration tests at least twice a year and maintain audit evidence.
Support disaster recovery and business continuity planning for hotel systems.
Coach and train users on the effective and proper use of hotel systems and applications.
Provide system orientation and refresher training for new and existing staff where required.
Ensure all operational systems (PMS, POS, accounting, door lock, and integrated platforms) run smoothly.
Proactively monitor system performance and resolve issues before they impact operations.
Maintain accurate system documentation, asset inventory, and configuration records.
Technical Skills Required
Benefits & Perks
24/7 standby support
Critical IT or telephony incidents
System setup for events and conferences
Relocation package provided
Job Description
Key Responsibilities For Assistant IT Manager / IT Executive
- IT, Hardware & End-User Computing Support
- Manage, maintain, and troubleshoot all IT hardware, including:
- Desktop PCs, laptops, and thin clients
- Workstation monitors and peripherals (printers, scanners, POS peripherals, etc.)
- Perform fault diagnosis, troubleshooting, and resolution of hardware and workstation issues to minimise operational downtime.
- Coordinate hardware replacement, repair, and warranty support with vendors when required.
- Maintain standard workstation images, configurations, and asset tagging.
- Ensure proper setup, relocation, and decommissioning of workstations for offices, front desk, outlets, and back-of-house areas.
- Support IT setup for events, conferences, and temporary operational requirements.
- IT & Telecommunications Operations
- Manage and support all hotel IT and telecommunication systems, including servers, network infrastructure, and PABX.
- Provide Level 1–3 technical support and escalation coordination with vendors and corporate IT teams.
- Provide 24/7 standby support and respond to critical IT or telephony incidents when required.
- Core Hotel Systems Management
- Property Management System - Opera Cloud
- Ensure stable operation of Opera Cloud PMS, including system configuration, user access management, and integration with interfaced systems.
- Support and coordinate PMS upgrades, patches, testing, and change activities to minimise operational impact.
- Monitor PMS interfaces and troubleshoot interface-related issues in collaboration with vendors and corporate IT teams.
- Manage incident escalation and resolution with vendors for PMS and interface-related issues.
- POS system - Infrasys
- Maintain POS system availability across all outlets.
- Support menu updates, workstation setup, peripheral devices, and integrations.
- Coordinate troubleshooting and escalation with vendors.
- Finance system - Sun Accounting Cloud
- Support finance-related system operations, interfaces, and data integrity.
- Coordinate with Finance and vendors on system issues, upgrades, and reporting requirements.
- HubOS
- Maintain and support HubOS for digital services, integrations, and operational requirements.
- Ensure connectivity and data flow between HubOS and other hotel systems.
- Door Lock System - Vingcard
- Manage Vingcard door lock system operations, server, encoders, and interfaces with PMS.
- Support key issuance, access configuration, and system availability.
- PABX / Telephony Systems - Alcatel
- Maintain and support the hotel PABX system, including extensions, call routing, voicemail, and integrations with PMS.
- Coordinate troubleshooting, configuration changes, and upgrades with telephony vendors.
- Call Accounting & Voicemail - JDS
- Ensure JDS call accounting and VoiceMail systems are operational and accurately capturing call records.
- Maintain integrations between PABX, call accounting, and PMS for billing and reporting.
- Support reporting, reconciliation, and audit requirements related to call charges
- HR System – Timesoft Cloud
- Support and maintain TimeSoft system for staff timekeeping and attendance.
- Ensure connectivity and integration between TimeSoft and timeclock devices.
- Manage system access, basic configuration, and troubleshooting.
- Coordinate with HR and vendors for system issues, updates, and reporting.
- Purchasing - Futurelog
- Maintain and support FutureLog system for purchasing and inventory workflows.
- Ensure system availability, user access control, and data integrity.
- Support integrations with finance and other hotel systems.
- Assist Procurement and Finance teams with system troubleshooting and reporting.
- Guest Experience Platform - Duve
- Ensure stable operation and user access management.
- Monitor and support system interfacing with Opera Cloud PMS; coordinate vendor troubleshooting and upgrades.
- Reservations & Guest Management - SevenRooms
- Ensure stable operation and user access management.
- Monitor and support system interfacing with Opera Cloud PMS; coordinate vendor troubleshooting and upgrades.
- Systems Implementation & IT Projects
- Assist and participate in the implementation of new software, hardware, and system upgrades for PCs, servers, and hotel systems.
- Involve in IT project planning, execution, testing, training, documentation, and handover.
- Coordinate IT setup for events, conferences, and operational requirements as requested by HODs or management.
- Recommend new technologies, system improvements, and enhancements to support hotel operations and guest experience.
- Security, Policy & Audit Compliance
- Implement and enforce IT policies, procedures, and security controls in line with corporate, brand, and regulatory requirements.
- Ensure all staff handling credit card data complete the online PCI-DSS training and certification and renew it annually.
- Participate in and support all IT-related audits, including brand, internal, external, and compliance audits.
- Ensure endpoint security through antivirus management, patching, and vulnerability controls.
- Communicate IT security awareness and system usage guidelines to users.
- Backup, Recovery & Business Continuity - Barracuda
- Ensure daily backups of critical systems are completed and monitored.
- Conduct data restoration tests at least twice a year and maintain audit evidence.
- Support disaster recovery and business continuity planning for hotel systems.
- User Training & Enablement
- Coach and train users on the effective and proper use of hotel systems and applications.
- Provide system orientation and refresher training for new and existing staff where required.
- System Monitoring & Continuous Improvement
- Ensure all operational systems (PMS, POS, accounting, door lock, and integrated platforms) run smoothly.
- Proactively monitor system performance and resolve issues before they impact operations.
- Maintain accurate system documentation, asset inventory, and configuration records.
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