AI Summary
Provide technical support for desktops, laptops, and workstations. Ensure smooth transitions during migrations and upgrades. Troubleshoot hardware and software issues.
Key Highlights
Long-term position
On-site analysis and migration
Troubleshooting and support
Key Responsibilities
Ensure that all phases of desktop support, refresh, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
Perform onsite analysis and migration of desktops, laptops, and workstations to new systems or environments, ensuring smooth transitions.
Install and configure operating systems (Windows 10/11) on desktops and laptops.
Handle installation, relocation, and configuration of workstations, desktops, and laptops.
Build and configure desktops and laptops to meet customer specifications and requirements.
Ensure safe and efficient transfer of data between systems during migrations or upgrades.
Install and configure print drivers and related print services for customer environments.
Install and configure software applications as required by clients.
Manage ServiceNow Requests and Incident tickets.
Provide troubleshooting for hardware and software issues, identifying and resolving problems efficiently.
Utilize remote user support tools to provide support.
Maintain and complete documentation for all tasks, processes, and procedures performed, ensuring accurate records.
Technical Skills Required
Benefits & Perks
Long-term position
Opportunity for career growth
Job Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, ComTec Information Systems, is seeking the following. Apply via Dice today!
Title: IT Field Services Technician/Desktop Support Specialist
Location: Little Rock, AR or Hammond, LA
Duration: Long Term
Responsibilities:
- Ensure that all phases of desktop support, refresh, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Perform onsite analysis and migration of desktops, laptops, and workstations to new systems or environments, ensuring smooth transitions.
- Install and configure operating systems (Windows 10/11) on desktops and laptops.
- Handle installation, relocation, and configuration of workstations, desktops, and laptops.
- Build and configure desktops and laptops to meet customer specifications and requirements.
- Ensure safe and efficient transfer of data between systems during migrations or upgrades.
- Install and configure print drivers and related print services for customer environments.
- Install and configure software applications as required by clients.
- Manage ServiceNow Requests and Incident tickets.
- Provide troubleshooting for hardware and software issues, identifying and resolving problems efficiently.
- Utilize remote user support tools to provide support.
- Maintain and complete documentation for all tasks, processes, and procedures performed, ensuring accurate records.
- General knowledge of Cisco VoIP phone setup and configurations.
- General knowledge of Uninterruptible Power Supply (UPS) devices and their configuration.
- Familiarity with OneDrive for file storage, syncing, and backup.
- Perform asset recovery and decommissioning of older IT equipment following standard procedures.
- Maintain a high level of customer service in all situations
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- Minimum 5+ years of experience in a technical support role.
- Proficient in Windows 10 and 11 with a working understanding of LAN/WAN environments.
- Ability to lift to 50 lbs. and assist with the installation and movement of IT equipment.
- Strong oral, written, and interpersonal communication skills with the ability to interact effectively with customers and team members.
- Experience with ServiceNow is a plus
- A+ certification is recommended but not required.
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