IT Manager

Private SaaS company in the user-training space with ~100 employees. The fully-remote team is primarily US-based (with occasional international travel), and they ship company-owned laptops, docking stations, and other role-specific hardware to employees all around the US. We run a modern cloud-first stack on Azure, Microsoft 365, and Teams. We're SOC 2 compliant today and are actively marching toward ISO 27001, GDPR readiness, and other frameworks.

The Role

We're looking for a hands-on IT Manager to own the day-to-day employee computing experience while building scalable, automated processes that eliminate manual work. This is a player/coach position: you may manage one IT Technician, still spending a good portion of your week in the hands-on designing and implementing solutions.

Reports to: Sr Cloud Engineer

Key Responsibilities

• Own the full employee lifecycle from an IT perspective: rapid, secure onboarding and offboarding, secure application management, and ongoing patch management.
• Select, implement, and operationalize our first true MDM/MEM solution (Intune strongly preferred; Jamf or Kandji experience also valued)
• Build and maintain heavy automation for device provisioning, configuration, patching, and compliance using tools like Intune, Autopilot, PowerShell, Terraform, or similar
• Manage and level-up our Microsoft 365 tenant (Entra ID, Defender for Endpoint, Conditional Access policies, etc.)
• Be an active member of the cross-functional Security Working Group (you will not own InfoSec, but you'll partner closely with the Security team on endpoint protection, incident response, and compliance projects)
• Manage hardware procurement, shipping logistics, and asset tracking
• Administer core tools needed to allow effective employee operations
• Create and maintain clear documentation, runbooks, and self-service resources for employees
• Continuously improve end-user support processes and SLA performance
• Act as the escalation point for your technician and mentor their growth
  
  

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Required Experience & Skills

• 5+ years of corporate IT experience in a cloud-first, remote-heavy environment
• Deep, hands-on expertise with Microsoft 365 administration and modern device management (Intune + Autopilot strongly preferred)
• Proven track record of building automated onboarding/offboarding workflows that scale past 100+ employees
• Strong scripting/automation skills (PowerShell is a must; experience with Terraform, Ansible, or similar is a big plus)
• Experience shipping and managing company-owned Windows laptops at scale (Mac exposure is welcome but not required)
• Comfortable being the "face of IT” for a fully distributed team
• Excellent communication skills and a service-minded attitude
  
  

Nice-to-Have

• Previous experience working at or with a Managed Service Provider (MSP) - you know what "good” looks like

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• Knowledge of line of business applications such as Salesforce and Hubspot
• Experience taking a company from SOC 2 to ISO 27001 or similar frameworks
• Familiarity with Azure and AWS at the identity/SSO level
• Exposure to zero-touch deployment strategies
  
  

What Success Looks Like in the First 6-12 Months

• New hires go from offer acceptance to fully productive quickly with near-zero manual IT touch
• Offboarding is fully automated and auditable within minutes
• MDM is live, enforced, and continuously updated with near-zero end-user friction
• Support tickets and repetitive tasks drop dramatically thanks to automation and self-service
• The IT Technician is growing into a more independent contributor under your mentorship
  
  

If you love building scalable, automated IT environments, hate doing the same task twice, and want to own the entire employee experience in a profitable, high-growth SaaS company, this is your space.