Lead account management function from ground up, design operating model, and hire team members. 7+ years of experience in Account Management, Customer Success, or Revenue Operations required. Strong systems thinker with experience working closely with Product and Ops.
Key Highlights
Key Responsibilities
Benefits & Perks
Job Description
Head of Account Management
Location: San Francisco, CA (On-site)
Type: Full-time
Compensation: $175,000 – $300,000 base + equity
About the Role
Our client is a fast-growing, venture-backed technology company operating at the intersection of recruiting, marketplaces, and AI. They are scaling rapidly and are now hiring a Head of Account Management to build and own this function from the ground up.
This is a 0→1 leadership role. Account ownership today sits across a generalist team; your mandate is to consolidate what’s working, design a clear operating model, and turn account management into a scalable, repeatable, revenue-driving function.
You’ll start as a player-builder — designing the system, proving impact hands-on, and then hiring and leading the first Account Managers as the business scales.
What You’ll Own
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- Take full ownership of account outcomes and transition account management into a dedicated function
- Design the account management operating system (segmentation, account plans, cadence, KPIs)
- Build playbooks across onboarding, activation, performance management, retention, and save motions
- Identify and operationalise expansion opportunities through stronger customer outcomes
- Partner closely with Product and Ops to turn frontline insights into scalable tooling and automation
- Hire, onboard, and develop the first Account Managers once the model is proven
What Success Looks Like
- A single, clear owner for account performance with strong execution cadence
- A repeatable playbook that enables fast ramp for new Account Managers
- Measurable improvements in retention, productivity, and revenue per account
- A foundation that scales into a high-performing account management team
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What They’re Looking For
- 7+ years’ experience in Account Management, Customer Success, or Revenue Operations
- Proven experience owning revenue execution and customer outcomes
- Strong systems thinker who enjoys building processes from scratch
- Comfortable operating hands-on before scaling a team
- Experience working closely with Product and Ops in high-growth environments
Additional Details
- Location: On-site, San Francisco
- Equity: Competitive
- Visa sponsorship: Available for the right candidate
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