We're hiring a Technical Customer Support Specialist to troubleshoot complex issues, debug logs and code, and translate technical findings into clear solutions for customers and internal teams. The ideal candidate has 2-3 years of technical customer support experience, strong API troubleshooting skills, and experience with GCP Logs, SQL, and Python. This is a fully remote, independent contractor role.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
🚀 We’re hiring: Technical Customer Support Specialist (Independent Contractor)
📍 Remote | 💼 Contract | 💰 $50,000–$85,000 USD
Our client is looking for a highly technical Technical Customer Support Specialist to support an AI-powered audio platform in a fast-growing startup environment.
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You’ll troubleshoot complex issues across APIs, integrations, and telephony systems (SIP, Twilio, AI audio tools), debug logs and code (Python, SQL, JavaScript), and translate technical findings into clear solutions for customers and internal teams.
What we’re looking for:
- 2–3 years in technical customer support (SaaS/high-growth tech, B2B preferred)
- Strong API troubleshooting skills (REST, auth, webhooks, integrations)
- Experience with GCP Logs, SQL, and reading/debugging code (Python required)
- Interest in AI, LLMs, and audio technology
- Fast learner, autonomous, proactive, and detail-oriented
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⚠️ Independent contractor role (no benefits)
- 🌍 Fully remote
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