IT Support and Infrastructure Technician

About Our Company

Universal DX, Inc. is an international Company with a highly experienced team focused on cracking cancer’s code. Through our multi-omics and bioinformatics models, we have figured out how to read the disease’s signals in blood with high accuracy to detect cancer in its earliest stages. Starting with a colorectal cancer screening liquid biopsy test, we are building a multi-cancer platform that can identify the unique DNA regions associated with different types of cancers.

The Opportunity

Universal DX is seeking an IT Support & Infrastructure Technician to join our growing US team. You will report to the IT Manager and work closely with global IT teams, Researchers, Scientists, and Engineers at our Dallas–Fort Worth laboratory.

You will play an important role in supporting the company’s continued growth by providing hands-on IT support to US-based on-site and remote employees, while also assisting with basic infrastructure and connectivity topics to ensure local autonomy and operational continuity.

This role combines end-user support with foundational infrastructure responsibilities, requiring a proactive, service-oriented mindset and solid technical fundamentals.

You will be part of a team that is passionate about developing novel diagnostic tests for the early detection of cancers. As part of the team, you will be in a Company that aims more than to become one of the leaders in the industry. We want to have a huge positive impact on society by achieving the ambitious purpose of “making cancer a curable disease by detecting it earlier”.

How You’ll Contribute

• Provide hands-on IT support to US-based on-site and remote users across macOS, Windows, iOS, and Android environments.
• Support daily use of corporate productivity and collaboration tools, including Microsoft 365, Jira, Confluence, Adobe, and other standard workplace applications.
• Assist with the setup, configuration, and maintenance of end-user devices, peripherals, and collaboration equipment.
• Support basic network and connectivity topics to ensure operational autonomy of the US site, escalating to senior IT staff when required.

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• Maintain accurate IT documentation, asset records, and support procedures, following established IT policies and change management practices.
• Coordinate with vendors and internal teams to resolve incidents and support ongoing operations.
  
  

What You’ll Bring

• Proven experience in IT support or end-user computing roles, supporting both on-site and remote employees.
• Strong working knowledge of macOS and Windows workstations, as well as iOS and Android devices.
• Experience supporting Microsoft 365, Jira, Confluence, Adobe, and similar corporate workplace tools.
• Basic knowledge of networking concepts (connectivity, VPNs, routing fundamentals) is required to operate effectively in a remote site environment.
• Experience with Intune and Apple Business Manager (ABM) is valued.
• Strong troubleshooting skills, a service-oriented mindset, and the ability to work independently in a dynamic environment.
• Clear communication skills and the ability to collaborate with both technical and non-technical stakeholders.
  
  

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Why Now?

This is an exciting time to be at Universal DX. We are growing rapidly and starting our US operations by building up our team, starting our lab and business operations, and establishing strategic partnerships.

We are looking for passionate changemakers to be a part of our journey in this expansive time for us.

What We´ll Offer

We’re proud to offer exceptional corporate benefits which include:

• 22 days of PTO with the possibility to carry over 10 days to the following year.
• Company Holidays, plus your Birthday off!
• Company-sponsored benefit plans, including medical, dental, and vision insurance plus life, STD, and LTD coverage, and 401(k).
• Flexible work schedule
• Relocation support to the DFW area for on-site roles.
• And more to come