Lead IT operations for a remote team, managing employee computing experience, automation processes, and scaling IT infrastructure. Requires hands-on Microsoft 365 administration, Intune experience, and strong scripting skills. Excellent communication and service mindset.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
IT Manager
Permanent, Direct Hire
100% remote
The Role
We're looking for a hands-on IT Manager to own the day-to-day employee computing experience while building scalable, automated processes that eliminate manual work. This is a player/coach position: you may manage one IT Technician, still spending a good portion of your week in the hands-on designing and implementing solutions.
Reports to: Sr Cloud Engineer
Key Responsibilities
- Own the full employee lifecycle from an IT perspective: rapid, secure onboarding and offboarding, secure application management, and ongoing patch management.
- Select, implement, and operationalize our first true MDM/MEM solution (Intune strongly preferred; Jamf or Kandji experience also valued)
- Build and maintain heavy automation for device provisioning, configuration, patching, and compliance using tools like Intune, Autopilot, PowerShell, Terraform, or similar
- Manage and level-up our Microsoft 365 tenant (Entra ID, Defender for Endpoint, Conditional Access policies, etc.)
- Be an active member of the cross-functional Security Working Group (you will not own InfoSec, but you'll partner closely with the Security team on endpoint protection, incident response, and compliance projects)
- Manage hardware procurement, shipping logistics, and asset tracking
- Administer core tools needed to allow effective employee operations
- Create and maintain clear documentation, runbooks, and self-service resources for employees
- Continuously improve end-user support processes and SLA performance
- Act as the escalation point for your technician and mentor their growth
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Required Experience & Skills
- 5+ years of corporate IT experience in a cloud-first, remote-heavy environment
- Deep, hands-on expertise with Microsoft 365 administration and modern device management (Intune + Autopilot strongly preferred)
- Proven track record of building automated onboarding/offboarding workflows that scale past 100+ employees
- Strong scripting/automation skills (PowerShell is a must; experience with Terraform, Ansible, or similar is a big plus)
- Experience shipping and managing company-owned Windows laptops at scale (Mac exposure is welcome but not required)
- Comfortable being the "face of IT” for a fully distributed team
- Excellent communication skills and a service-minded attitude
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Nice-to-Have
- Previous experience working at or with a Managed Service Provider (MSP) – you know what "good” looks like
- Knowledge of line of business applications such as Salesforce and Hubspot
- Experience taking a company from SOC 2 to ISO 27001 or similar frameworks
- Familiarity with Azure and AWS at the identity/SSO level
- Exposure to zero-touch deployment strategies
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