AI Summary
The Senior Quality Manager will own processes for complaint and penalty tracking, maintain the Complaint Handling Policy, and drive Quality Board governance. They will also prepare quality dashboards and reports, set up quality committee meetings, and work closely with KDN leadership on standardizing quality management across all functions and solutions. This role requires a highly intelligent business operator with a strong command of English, excellent analytical skills, and presentation abilities in Excel, PowerPoint, and PowerBI.
Key Highlights
Own processes for complaint and penalty tracking
Maintain the Complaint Handling Policy
Drive Quality Board governance
Key Responsibilities
Own (build out, harmonize, and improve) processes for complaint and penalty tracking and root cause analysis across all GDCs
Maintain the Complaint Handling Policy and extend to KDN
Preparation of KDN global level quality dashboards and reports under Indirect Tax Solution
Drive Quality Board governance (including follow-up actions); the execution of some improvement actions could be also part of the role where indecency or global consistency is required
Technical Skills Required
Benefits & Perks
2 days home office opportunity
Flexible working hours
Private health care coverage
Eyeglasses compensation
Collective life and accident insurance
Cafeteria elements
Annual bonus
Company car/car allowance
iPhone14 with subscription
Referral bonus
Internal coaching opportunity
Sports opportunities
All You Can Move sportpass availability
Compensation for long-distance commutes
Relocation support for foreign candidates
3 paid days for volunteering and CSR activities
In-depth professional training
Opportunity to participate in English and Hungarian language courses
Job Description
KPMG created KPMG Delivery Network to provide large-scale, cross-functional capabilities and technology through a network of global delivery centers. KDN encourages global consistency and provides services and tools across Tax and Legal Services, Audit, and Advisory at a consistently high quality and at a competitive price point. It includes a multi-tiered global sales and delivery support network that transforms how KPMG firms and people work together. Our extensive network of dedicated KDN professionals has the depth and breadth of knowledge necessary to play a key role in the future of global productivity tools.
What we offer*:
- 2 days home office opportunity and flexible working hours
- Private health care coverage including dental services (Medicare)
- Eyeglasses compensation
- Collective life and accident insurance
- Wide range of Cafeteria elements (such as SZÉP Card, MOL Bubi, MOL Limo)
- Annual bonus may be awarded based on your and the Firm’s performance
- Company car/car allowance
- iPhone14 with subscription
- Referral bonus
- Internal coaching opportunity
- Sports opportunities and All You Can Move sportpass availability
- Compensation for long-distance commutes (for those who commute to work from outside the city limits)
- Relocation support for foreign candidates
- 3 paid days for volunteering and CSR activities
- In-depth professional training from beginner to advanced level
- Opportunity to participate in English and Hungarian language courses
- Own (build out, harmonize, and improve) processes for complaint and penalty tracking and root cause analysis across all GDCs
- Maintain the Complaint Handling Policy and extend to KDN
- Preparation of KDN global level quality dashboards and reports under Indirect Tax Solution
- Drive Quality Board governance (including follow-up actions); the execution of some improvement actions could be also part of the role where indecency or global consistency is required
- Set up, prepare for and potentially lead monthly quality committee meetings with Top Lead Offices
- Attend and supervise monthly GDC by GDC KDN internal quality meetings
- Present Quality KPIs, if required, at KDN T&L Management Team meetings
- Work closely and lead projects with KDN leadership on standardizing quality management across all functions and solutions
- Design and operate 3 lines of defense quality management framework (acknowledging that the Center Heads along with the Solution Lead are accountable ultimately for the quality)
- Design and operate a dynamic control framework in close cooperation with the Regional Center Heads and Regional Indirect Tax Delivery Leads
- Support the KDN Global Indirect Solution Lead in quality management, including client escalations as appropriate
- Visibility and tracking of all quality developments and RCA corrective actions
- Lead/contribute to quality projects/process improvements across KDN including ISQM1 implementation support, as appropriate
- Contributing to standardizing KPI's across KDN, continuously developing the KPI metrics to adjust them to the business needs and support continuous improvement
- Owner of ISO 9001 audits for all GDCs
- Active support and coordination of ISO 20k and 27K audits for KGSH
- Quality training, and other training based on needs
- Supporting Consequence management deconditions
- Onboarding and Leading Internal Control Experts
- Support and develop local Quality Managers appointed at each GDC
Looking to advance your Marketing & Sale career with relocation support? Explore Marketing & Sale Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
- Bachelor’s or Master’s degree in Accounting, Finance, Business, Management, or Legal is preferred
- Minimum 7 years of professional experience, preferably gained at a Big 4 professional services firm (or equivalent)
- Black Belt / Master Black Belt / LEAN certification is an advantage
- Strong command of English, both written and verbal
- Solid understanding of KDN Indirect Tax Solution, including an overview on GDCs other than KGSH
- Minimum 3 years of process improvement/quality management experience
- Proven ability to help improve the compliance process for client(s)
- Leadership experience as a delivery leader, country leader, or project leader
- VAT compliance experience, ideally for more jurisdictions, is an advantage
- Working knowledge of data analysis and performance/operation metrics
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
- Highly intelligent “business operator” with a demonstrated ability to rapidly understand the big picture, identify levels required to impact tactical change, and then dig into the details to drive those levels
- High attention to detail, when required, with the ability to communicate clearly and concisely, including good presentation skills
- Highly collaborative “roll-up the sleeves” style
- Exceptional interpersonal skills with extensive experience operating in a multi-cultural environment
- Demonstrated aptitude in problem-solving and decision-making backed up by strong analytical skills
- Target-driven and results-oriented with customer focus
- Comfortable managing an array of objectives, and can prioritize effectively
- Enjoys working in an environment that is changing rapidly
- Excellent analytical skills, and presentation abilities in Excel, PowerPoint and PowerBI
- Self-motivated, well organized
- Elements should be in line with company guidelines and policies.
Similar Jobs
Explore other opportunities that match your interests
Senior Vice President, Technology Practice
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
genesis partners
South Korea
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
entertainment retail enterpris...
United State
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Director
legal aid saskatchewan
Canada