Product Support Technical Analyst

ORION GROUPS is a professional services firm based in McKinney, Texas that provides experienced consultants to key organizations across the United States. We focus our talent expertise in both the financial and healthcare industries. Our capabilities in technology include application management, enterprise software systems, data strategies, integration, and IT infrastructure. We work diligently to listen and provide value to your unique needs. www.OrionGRPS.com

OVERVIEW

At Orion, we are seeking a Product Support Technical Analyst with a blend of technical troubleshooting skills, customer service excellence, and a solid understanding of healthcare provider credentialing, privileging, payer enrollment, peer review, and FPPE. This remote opportunity covers all facilities and markets across the national healthcare system.

OPPORTUNITY

3-month contract-to-hire; Fully Remote (U.S. – Central Time Zone)

SALARY

$100,000 – $115,000 W2 plus benefits

KEY RESPONSIBILITIES

Technical Support and Troubleshooting:

• Provide technical support for the MD Staff (including core credentialing and provider enrollment modules) and the MD Stat (including peer review and FPPE) platforms via phone, email, and ticketing system.

• Utilize advanced troubleshooting techniques, including UI replication, audits and ad hoc reports, as well as GCP BigQuery and SQL database querying.

Client and Product Expertise:

• Develop and maintain expert level knowledge of the functionality, architecture, and data flow of the MD Staff and MD Stat products, as well as related data assets.

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• Act as a liaison between clients and internal teams as needed to ensure a unified approach to problem solving and product improvement.

System and Data Analysis:

• Perform UI and database investigations (primarily ad hoc reports, SQL Server, and GCP BigQuery) to verify data integrity, identify root causes of data related issues, and execute necessary data fixes and change control procedures.

• Assist with development, implementation, and maintenance of integrations including outbound reports, SFTP, API, and HL7 MFN, and inbound files (MD Stat).

Compliance and Quality Assurance:

• Ensure all support activities comply with HIPAA and other relevant regulatory standards regarding Protected Health Information (PHI).

KEY EXPERIENCE

• Experience with healthcare Provider Credentialing, Privileging, and/or Payor Enrollment Management, especially MD Staff and/or MD Stat.

• 3+ years of experience in a technical support role, preferably supporting enterprise level credentialing and/or enrollment software applications.

• Strong proficiency in GCP BigQuery and SQL for querying databases, data manipulation, and troubleshooting application issues.

• Demonstrated ability to analyze complex technical problems and provide effective, timely solutions.

• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non technical audiences.

• Proven customer service orientation and conflict resolution skills.

• Familiarity with Google Suite, Microsoft Office, ServiceNow, Jira, GCP Looker, Tableau, REDCap.

• Experience supporting web based applications, including an understanding of web service technologies (REST/SOAP) and API troubleshooting.

Orion Groups is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Orion@OrionGRPS.com