Manage a portfolio of existing customers for a fast-growing cybersecurity software business. Ensure adoption, retention, and ongoing value from the platform. Build long-term relationships with customers.
Key Highlights
Key Responsibilities
Benefits & Perks
Nice to Have
Job Description
- Customer Success Manager
- Cyber Security SaaS | Fully Remote (Australia)
- $130k base + super | No commission
We’re partnering with a fast-growing cybersecurity software business to hire a Customer Success Manager focused purely on existing customers.
No cold calls. No new business. No quota.
This role is ideal for someone who enjoys structured environments, clear processes, and building long-term relationships with an established client base.
The Role
As a Customer Success Manager, you’ll manage a portfolio of existing customers, ensuring adoption, retention, and ongoing value from the platform.
You’ll work closely with internal teams across support, product, and delivery, acting as the primary point of contact for your customers post-sale.
Key responsibilities include:
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- Managing and nurturing an existing book of business
- Running regular customer check-ins, reviews, and success plans
- Ensuring smooth onboarding, adoption, and renewal processes
- Acting as a trusted advisor to customers on best-practice usage
- Following clearly defined playbooks and success frameworks
- Escalating issues internally and owning outcomes end-to-end
This is a highly process-driven role with strong tooling, documentation, and support in place.
About You
We’re open on background and happy to speak with:
- Customer Success / Account Managers with 2+ years’ experience in a SaaS environment
- Recruiters looking to transition into a tech-side role (strong stakeholder management is key)
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
You’ll likely succeed if you:
- Enjoy working with existing customers rather than hunting new logos
- Are organised, structured, and comfortable following defined processes
- Communicate clearly and confidently with a range of stakeholders
- Take pride in customer experience and long-term relationships
What’s On Offer
- $130k base + super (no commission, no targets)
- Fully remote – work from anywhere in Australia
- Established customer base and strong product-market fit
- Supportive, mature team with clear expectations and structure
- A genuine pathway into the cybersecurity and SaaS space
If you’re looking for a stable, relationship-focused role with zero cold calling and full flexibility on location, this is well worth a conversation.
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