IT Support Specialist

Working hours

The schedule for this position is the following shift:

9:00 AM to 6:00 PM Pacific Time zone

Participate in a rotating on-call schedule (afterhours and weekends)

Location requirements

100% remote, USA – work from home

Who You Are

You know how to:

• Maintain high levels of customer satisfaction and billable/utilization hours.
• Answer up to 20 calls per day and manage up to 15 tickets at a time.
• Troubleshoot client IT workstation environments and peripherals.
• Maintain consistent communication with clients through phone and email.
• Implement NexusTek’s best practices and core values.
  
  

Troubleshooting will require skills in some or all of the following technologies:

• Microsoft Windows Server - up to the latest version
• Microsoft Exchange - up to the latest version
• Microsoft Hyper-V - up to the latest version
• Microsoft RDS - up to the latest version
• VMware ESXi 5.5-6.7
• Citrix Virtual Apps and Desktop (XenApp and XenDesktop)
• Veeam Backup & Replication
• Workstation/server hardware and software
• Peripheral devices including printers and scanners

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• Network technology including routers, switches, firewalls, wireless configuration
• Cloud and virtualization-based technologies, and common client/server applications (e.g., 365, Azure)
• MSP applications like ConnectWise, LabTech, and IT Glue desirable
  
  

Pay And Benefits

This is a full-time position located in the United States and performed remotely with no travel.

Estimated Starting Salary/Wage Range: $22 -$25 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis(The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees]skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy
• We’re happy to provide our full benefits guide at any point in the process!
  
  

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We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process- Typical interview process for this role:

Application Stage - Thanks for showing interest!

• Submit your application
• Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
• Culture Index is offered in 30 languages - select in your native language!
• Culture Index Link: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0
  

Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
• 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
  
  

Interview Stage - We’ll dive into your experience more in depth

• 1-hour technical interview with Hiring Manager (virtual)
• 30-minute follow-up interview with Operations Managers
• You are welcome to request additional conversations with team members you didn’t get to meet during the process
  
  

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US