Fairway Corp is seeking a Business Systems & Merge Support Specialist to provide pre- and post-go-live support for acquisitions, data merges, and system rollouts. This role requires strong technical skills and excellent communication abilities. The ideal candidate will have experience with ServiceTitan system administration and a customer-service mindset.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Fairway Corp, a leading provider of residential exterior home services and a Morgan Stanley Capital Partners portfolio company. This role is a dedicated Business Systems & Merge Support Specialist to assist in operational support, and post-go-live stabilization efforts. This position plays a vital role in ensuring smooth transitions after data merges and maintaining regional business processes. This position requires up to 40% or more travel to support onsite training and go-live initiatives.
Location: 100% Remote
Role Responsibilities
- Provide pre- and post-go-live support for acquisitions, data merges, and system rollouts to ensure platform stability, data integrity, and user confidence.
- Support post-merge validation, cleanup, and stabilization, including migrated data review, access verification, and resolution of setup discrepancies.
- Manage and maintain ServiceTitan configurations, workflows under the direction of the ServiceTitan Lead, ensuring consistency, version control, and data accuracy.
- Assist in testing, deployment, and adoption of new ServiceTitan features, updates, and enhancements.
- Support training content development and documentation, partnering with the Technical Trainer to maintain up-to-date learning libraries and process documentation.
- Provide user support and troubleshooting, logging and resolving system issues in coordination with platform leads, IT, and the Business Systems team.
- Identify recurring user challenges and collaborate with platform leads to improve workflows, efficiency, and standardization across regions.
- Collect and incorporate user feedback post-go-live to continuously improve system adoption, training effectiveness, and processes.
- Support onsite training and stabilization efforts, including travel as needed.
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Key Qualifications & Skills
- Hands-on experience with ServiceTitan system administration, including configurations, workflows, and post-go-live stabilization.
- Strong working knowledge of RealGreen; familiarity with Sentricon, Mobile Live, and RealGreen Scheduler.
- Experience supporting data merges, acquisitions, and multi-location implementations.
- Proven ability to deliver effective system training and technical communication to operational and field teams onsite after data mergers.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent attention to detail with documentation accuracy and process discipline.
- Familiarity with CRM/ERP workflows and field service operations.
- Strong time management and multitasking skills in fast-paced environments.
- Customer-service mindset with clear, professional communication skills.
- Commitment to continuous learning, collaboration, and process improvement.
- Willingness and flexibility to travel for onsite support and training as needed.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Similar Jobs
Explore other opportunities that match your interests
codevista solution
nativepath
