Technical Support Engineer

Technical Support Engineer

London- West End 5 days onsite per week

Perm £40,000 per annum

We’re looking for an experienced Technical Support Engineer with a strong understanding of 2/3rd line support to join our busy and collaborative team.

Key Responsibilities

• Ensure all IT incidents and service requests are resolved within agreed SLAs
• Take full ownership of incidents and requests from logging through to resolution
• Work in line with ITIL processes, continually reviewing and improving service delivery
• Manage and de-escalate challenging situations with clear, professional communication
• Provide third-line support, including monitoring, troubleshooting, and service improvements

Looking to advance your IT & Network Engineering career with relocation support? Explore IT & Network Engineering Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.

• Work closely with the Service Desk Team Leader, Application Support, and Infrastructure teams
• Support remote working technologies and core business applications

Technical Skills & Experience

Essential:

• Advanced Office 365 / Exchange Online administration
• Microsoft Active Directory
• Networking fundamentals (ADSL, Wi-Fi, VPNs, MFA, RSA)
• Mobile device management (iOS, Android, Intune MDM)
• Windows 11 desktop support

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• SCCM / Intune
• Citrix 7.x
• Audio-visual systems (including Logitech hardware)
• PC/laptop builds and hardware troubleshooting
• Installation and relocation of printers, MFDs, and peripherals

Application knowledge (desirable):

• Mail Manager
• Concur
• Condeco
• Mimecast

Please apply if you would like to hear more!