We are hiring Customer Care / Technical Support Associates to assist customers across domains, hosting, email, and telecom services. The role involves handling queries via chat, email, and calls, ensuring timely resolution and customer satisfaction. Strong communication and basic technical troubleshooting knowledge are required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Location: Mohali
Process: Chat, Email & Voice Support
Salary: ₹4 LPA (CTC)
Mode: Work From Office (WFO)
Shifts: Rotational
Work Schedule: 5 days working, 2 days rotational weekly off
🔹 Role Overview
We are hiring Customer Care / Technical Support Associates to assist customers across domains, hosting, email, and telecom services. The role involves handling queries via chat, email, and calls, ensuring timely resolution and customer satisfaction.
🔹 Responsibilities
Looking to advance your IT & Network Engineering career with relocation support? Explore IT & Network Engineering Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
- Provide support for domain, hosting, DNS, name servers, SSL, cPanel/Plesk.
- Troubleshoot issues like DNS delays, website downtime, WordPress setup, email failures.
- Assist with device setup, activation, billing, and account concerns.
- Escalate complex problems while maintaining SLA, compliance, and documentation.
- Deliver excellent customer experience across Chat/Email/Voice channels.
🔹 Skills Required
- Strong communication (written & verbal).
- Basic technical troubleshooting knowledge.
- Familiarity with telecom/mobile services (added advantage).
- Ability to multitask and work in rotational shifts.
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
🔹 Training & Benefits
- 3 months paid training with certification.
- Relocation support, guest house accommodation, and travel arrangements (Jaipur roles).
PF/ESIC, Mediclaim, Gratuity, and career growth opportunities via IJP.
HR: Shaizeen
Contact No.: 7045050321
Email ID: shaizeen.Pirjade@TeleperformanceDIBS.com
Similar Jobs
Explore other opportunities that match your interests
Senior Information Security and Compliance Specialist
Mondelēz International
tachyon security bv
Staff Program Manager
