Product Manager - Rider Feedback

Join us as a Product Manager (all genders) in our Rider Feedback team and help shape the future of autonomous mobility!

The Rider Feedback team enables MOIA and its global customers to understand how riders experience autonomous (AD) trips. We collect and analyze feedback ranging from overall satisfaction, perceived safety, and comfort to specific input about pick-up and drop-off locations.

Building on this data, the team develops actionable feedback insights through clustering, aggregation, AI-based categorization, and by connecting feedback with other data sources. Our goal is to identify trends and patterns that help teams across MOIA continuously improve the autonomous mobility experience.

What you will do

• Build and evolve data products and analytical capabilities that transform unstructured rider feedback into structured, actionable insights.
• Enable MOIA and its customers to understand how riders feel, what they value, and where improvements are needed by aggregating and clustering feedback and building KPI driver trees and other explanatory models.
• Collaborate closely with other data teams as well as vehicle and teams around the self-driving system to combine feedback data with operational and system data.
• Build and maintain dashboards and other access points for feedback insights.
• Gain an in-depth understanding of MOIA's needs when it comes to collecting and understanding rider feedback and translate this into a meaningful roadmap.
• Partner with the Lead PM, Staff Design, and UX Research to build a deep understanding of rider needs around safety, comfort, and satisfaction, and champion the rider perspective within a complex autonomous mobility service.
• Identify high-impact opportunities aligned with MOIA's mission, strategy, and measurable goals.
• Shape quarterly planning by balancing strategic focus, rider value, business impact, and technical investments, and drive execution.
• Partner closely with the Technical Lead to share responsibility for product quality, technical robustness, and team culture.
• Align across teams to manage dependencies, timelines, and cross-team initiatives, as well as external partnerships with autonomous driving partners.
• Represent the Rider Feedback team within the Product Community and actively share learnings and best practices.
  
  

What will help you to fulfill your role

• Proven experience building data-driven products that deliver real business and user value.
• A hands-on, analytical mindset with the ability to turn raw or abstract data into meaningful, actionable insights.
• Experience working with dashboards and analytical tools (e.g. QuickSight) and exploratory analysis environments (e.g. Jupyter notebooks), basic SQL skills.
• Strong interest in and practical experience with AI-supported analysis, such as automated categorization, clustering, or insight generation.

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• Familiarity with LLMs for text analysis (prompt engineering, evaluation of AI-generated insights) and an understanding of their strengths and limitations.
• Working with rider feedback in an autonomous mobility service goes beyond pure analytics. You combine a strong analytical mindset with empathy for riders and ideally have experience in B2C settings.
• You know when and how to engage with riders to collect feedback, ideally bringing experience from B2C mobile app development.
• Ability to translate complex rider and stakeholder needs into a clear, prioritized product roadmap, with a track record of delivering impact in dynamic environments.
  
  

Ways of working

• Visionary: You think big, craft compelling product visions, and understand what makes ideas viable from both a business and technical perspective.
• Pragmatic: You make sound decisions, move things forward, and trust teams to find the best technical solutions.
• Lean & Analytical: You validate hypotheses quickly, work iteratively, and enjoy applying insights from quantitative data.
• Excellent Communicator: You adapt your communication to different audiences, explain complex topics clearly, and build alignment through curiosity and openness.
• Growth-Oriented: You navigate ambiguity with confidence, learn from setbacks, and actively seek opportunities to grow your impact and support others.
• Fluent English is required; German is a plus.
  
  

We welcome applicants from diverse backgrounds — even if you don't meet every requirement. If you're excited about the role and MOIA's mission, we'd love to hear from you!

Our benefits in a nutshell

• Competitive salary (including bonus)
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
• Budget and monthly expense allowance for home office setup
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog!
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
• Mental health support, 1:1 sessions with external professionals and mental unload workshops
• 30 vacation days, sabbatical and unpaid leave option
• Relocation support with service provider (visa, administration, etc.)
• Dog-friendly offices
  
  

For student & internship positions, we have an adjusted set of benefits. You can find them here.

Be who you are!

We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.

In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

Our Future Work model

Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.

Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.

Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA.

Who we are

At MOIA we're reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward.

We launched our ridepooling service in Hamburg in 2019 and have been part of the city's public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.

With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.

MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable.

Your application to MOIA

We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role.

To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.