Senior Service Delivery Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Delivery Manager - REMOTE. In this role, you will spearhead the support operations for SAP and non-SAP Utilities systems while leveraging a hybrid onsite/offshore delivery model. Your leadership will be crucial in managing daily operations, ensuring compliance with service quality and SLAs. You will work closely with client stakeholders and global delivery teams, requiring exceptional communication skills and an IT background. Experience in managing distributed teams across different geographies is essential for success in this role.

Accountabilities

• Manage end-to-end delivery of SAP Utilities support services across onsite and offshore teams.
• Ensure consistent service quality and performance aligned with SLAs and KPIs.
• Oversee incident, problem, change, and release management processes.
• Manage small projects and changes of IT technical implementations.
• Serve as the primary point of contact for client stakeholders.
• Conduct regular service reviews and performance reporting.
• Build strong relationships with business and IT teams.
• Lead and coordinate cross-functional teams located onsite and offshore.
• Ensure adherence to contractual obligations and internal compliance.
• Identify and implement process improvements and automation opportunities.
  
  

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Requirements

• Bachelor’s degree in IT, Business, or related field.
• 5+ years of experience in SAP service delivery, preferably in the Utilities Industry.
• Experience managing support projects in a global delivery model.
• Understanding of ITIL processes and service management tools like Jira or Service Now.
• Excellent communication, leadership, and stakeholder management skills.
• Proficiency in German and English languages.
  
  

Benefits

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• Flexible working hours and the opportunity to work fully remote.
• Potential for project extension.
• Opportunity to lead a diverse team across multiple geographies.
• Access to career development opportunities and training.
• Dynamic work environment with a focus on continuous improvement.
  
  

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.