Technical Team Lead - Japan Market

Technical Team Lead – Fluent Japanese

📍 Kuala Lumpur | 🕒 Flexible Schedule | 🖥️ Technical Support Operations

Note- Candidates currently based in Southeast Asia and open to relocating are welcome. Visa sponsorship will be provided for eligible candidates.

Are you a people-first leader with a strong Windows systems background? Do you enjoy coaching teams, solving complex technical issues, and owning service delivery outcomes? If yes — we’d love to meet you.

We are looking for a Technical Team Lead(Japanese-speaking) to manage and inspire a team of technical support associates serving the Japan market. This role blends hands-on technical expertise with day-to-day people leadership in a fast-paced, customer-focused environment.

What You’ll Do

• Lead, coach, and motivate a team of call center associates to meet and exceed performance metrics
• Monitor attendance, productivity, and quality in line with company policy and legal requirements
• Identify performance gaps, create improvement plans, and drive accountability
• Ensure service delivery meets contractual KPIs and financial targets

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• Act as a technical escalation point for complex customer issues
• Run team meetings, share updates, and encourage open communication
• Promote company values through behavior and attitude, advocating for team members

Technical Expertise (Preferred)

• Windows Registry, File Systems, User Accounts & ACLs
• Event Logs, Auditing, Performance Monitoring (PerfMon / Resource Monitor)
• Networking: TCP/IP, DNS, SMB, Kerberos, PKI
• Virtualization & server environments: Hyper-V, clustering, resilient storage
• Admin tools: PowerShell, Group Policy, BitLocker, Windows Update, Shell configuration

What We’re Looking For

• 1+ year experience in technical support OR

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• Bachelor’s degree in CS/IT + 3+ years of Windows system administration experience
• (Preferred) Associate’s degree with 2–4 years of relevant experience
• Fluent in Japanese (Written & Spoken) with strong English communication skills
• Strong people management, coaching, and communication skills
• Ability to multitask, prioritize, and deliver under timelines
• Willingness to work a flexible schedule

What We Offer

• Opportunity to lead a technically strong team supporting the Japan market
• Growth and development in a global support environment
• Inclusive and collaborative workplace

Interested in leading technical teams and driving results? Apply now.