ServiceNow Tools Architect - AIOps & Observability
Visa Sponsorship
AI Summary
Seeking an experienced ServiceNow Tools Architect for enterprise AIOps, ITOM, and observability solutions. Lead architecture, implementation, and optimization of monitoring and automation platforms. Expertise in ServiceNow, Dynatrace, and AIOps.
Key Highlights
Lead design and architecture of enterprise ITOM, AIOps, and observability solutions
Drive end-to-end tools integration across monitoring, automation, and ITSM platforms
Define and implement enterprise AIOps strategy and roadmap
Key Responsibilities
Lead design and architecture of enterprise ITOM, AIOps, and observability solutions
Drive end-to-end tools integration across monitoring, automation, and ITSM platforms
Define and implement enterprise AIOps strategy and roadmap
Partners with stakeholders to design and implement enterprise-grade solutions
Architect and optimize ServiceNow ITOM ecosystem
Implement event correlation, root cause analysis, and predictive monitoring
Integrate AIOps with ITSM, monitoring, and observability platforms
Lead technical workshops and customer discussions
Manage cross-functional teams and deliverables
Technical Skills Required
Benefits & Perks
Contract
Pay $65-70/hr
Relocation acceptable
Hybrid work arrangement
Nice to Have
ServiceNow certifications
Experience with additional observability tools: AlertSite, ELK, LiveNX, AWS CloudWatch
Experience in financial or enterprise-scale environments
Job Description
ServiceNow Tools Architect (AIOps & Observability)
Location: Fort Mill, SC (Hybrid – 3 days onsite)
Duration: Contract
Rate: $65-70/hr C2C
Visa: USC / GC / H1B (Relocation acceptable)
Interview: Team Video Interview (Mandatory)
Position Overview
We are seeking a highly experienced ServiceNow Tools Architect with deep expertise in AIOps, ITOM, and enterprise tools integration to lead architecture, implementation, and optimization of enterprise monitoring and automation platforms.
This role requires a hands-on architect who has personally driven end-to-end tools integration, not just overseen delivery. The ideal candidate will combine strong architecture leadership, technical depth, and project/program management capability to drive large-scale observability and automation initiatives.
The architect will partner with Capgemini and LPL stakeholders to design and implement enterprise-grade solutions across ServiceNow ITOM, Dynatrace, SolarWinds, AIOps, and automation platforms to improve operational visibility, event correlation, and service reliability.
Key Responsibilities
Architecture & Technical Leadership
- Lead design and architecture of enterprise ITOM, AIOps, and observability solutions
- Drive end-to-end tools integration across monitoring, automation, and ITSM platforms
- Architect and optimize ServiceNow ITOM ecosystem including:
- CMDB governance & CSDM alignment
- Discovery & Service Mapping
- Event Management & automation workflows
- Define and implement enterprise AIOps strategy and roadmap
- Evaluate and recommend tools, platforms, and frameworks for automation and monitoring
- Lead direct integration of:
- Dynatrace (primary focus – ~80%)
- SolarWinds (good to have)
- ServiceNow ITOM modules
- Ansible automation
- AIOps and monitoring tools
- Implement event correlation, root cause analysis, and predictive monitoring
- Integrate AIOps with ITSM, monitoring, and observability platforms
- Drive automation scripts, workflows, and orchestration initiatives
- Ensure accurate CI mapping and service mapping across hybrid environments
- Optimize data ingestion, normalization, and event thresholds
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- Act as primary SME for AIOps and automation initiatives
- Define governance, standards, and best practices for tools ecosystem
- Improve operational efficiency through workflow/process optimization
- Track KPIs, performance metrics, and ROI of automation initiatives
- Ensure compliance, security, and audit readiness of automation platforms
- Lead technical workshops and customer discussions
- Provide architecture guidance and proposal support
- Manage cross-functional teams across tools, DevOps, and operations
- Mentor engineers and provide technical direction
- Manage multiple projects, timelines, and deliverables simultaneously
- Coordinate with stakeholders across infrastructure, application, and business team.
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Core Technical Skills
- 8+ years in ITOM / Tools Architecture / Observability Engineering
- Strong hands-on tools integration experience (mandatory)
- ServiceNow Architect experience required
- Deep expertise in:
- ServiceNow ITOM (CMDB, Discovery, Event Management, CSDM)
- Dynatrace (mandatory – strong expertise)
- SolarWinds (preferred)
- Ansible automation
- AIOps platforms and monitoring tools
- Strong understanding of ITIL, ITSM, and change management
- Experience designing enterprise monitoring and automation strategy
- Hands-on experience implementing AIOps solutions
- Familiarity with AI-driven monitoring, automation, and operations
- Experience with predictive analytics, anomaly detection, and RCA tools
- Proven ownership of end-to-end tools integration
- Ability to define architecture decisions and integration patterns
- Experience troubleshooting complex integration issues
- Experience in hybrid enterprise environments
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- Strong project/program management skills
- Experience managing cross-functional teams
- Ability to manage multiple initiatives simultaneously
- Strong stakeholder communication and presentation skills
- Experience guiding customers and supporting proposals
- ServiceNow certifications (CSA/CIS/ITOM/Architect)
- Experience with additional observability tools:
- AlertSite
- ELK
- LiveNX
- AWS CloudWatch
- Experience in financial or enterprise-scale environments
- Exposure to cloud and hybrid infrastructure monitoring
- Direct, hands-on ownership of tools integration
- Strong architecture and solutioning capability
- Ability to articulate integration approach and troubleshooting scenarios
- Strategic mindset with execution capability
- Experience leading teams and enterprise initiatives
- Strong customer-facing and stakeholder management skills
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