Lead onboarding calls, develop email flow strategies, and manage teams in a fast-paced email marketing agency.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Email Flow Specialist (Klaviyo Expert)
Location: Open to candidates from Latin America and South Africa
Hours Schedule: Full-Time | 40 hours/week
Time Zone: 9am–5pm EST
Salary: $3500 - 4500 Base pay + up to $2,000/month (based on how many clients you can upsell)
About Company and Role
The company is a premium email marketing agency working with DTC eCommerce brands across all stages, from early-stage founders to established 7- and 8-figure operators. We are known for high-quality execution, strong systems, and results-driven retention marketing through Klaviyo.
This role is a Flow Specialist (Klaviyo Expert) position focused on building the proprietary 23-email flow setup for eCommerce brands. The company runs paid acquisition for a one-time flow buildout, and this role is critical to delivering an exceptional first experience.
You will run 1–2 onboarding calls per day, lead flow strategy, write high-quality AI-assisted copy briefs, and manage a team of 4–5 email designers to execute these flows efficiently and at scale. This is a fast-paced, execution-heavy role requiring strong leadership, communication, and process ownership.
Brands often start with a one-time flow project and later upgrade into the company’s full done-for-you email marketing service. Successful upsells into this long-term package are rewarded with monthly performance bonuses.
Key Responsibilities:
- Lead onboarding calls (1–2 per day) with new eCommerce brands
- Own strategy and execution for the 23-email flow buildout
- Build, optimize, and QA all email flows and pop-up forms in Klaviyo
- Write clear AI-assisted copy drafts and detailed creative briefs
- Lead and manage a team of 4–5 email designers
- Coordinate flow design reviews and approvals via Figma
- Oversee project execution in Airtable from kickoff to completion
- Ensure all flows are built correctly, tested, and launched on schedule
- Deliver an exceptional onboarding experience that drives client trust
- Upsell qualified brands into the full done-for-you email management service
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Must-Have Qualifications
- 3–5+ years of hands-on Klaviyo experience (flows/automation heavy)
- 1+ years email marketing agency experience
- Excellent English (very clear communication, minimal accent)
- Experience running onboarding or strategy calls
- Proven ability to lead teams and manage fast-paced workflows
- Strong copy instincts and experience using AI copy workflows
- Highly organized, deadline-driven, and process-oriented
- Comfortable with repetitive systems while working with new brands daily
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Nice-to-Have Qualifications
- Experience with other ESPs (Mailchimp, HubSpot, Omnisend)
- Familiarity with Figma for collaborating with designers
- Past DTC eCommerce brand experience
- Experience working with distributed teams across Latin America
Other Information
- Monthly bonuses of Up to $3,000 a month are earned by hitting upsell conversion targets
- Clients that upgrade are transitioned to a long-term Account Executive
- Work can feel repetitive due to standardized flow systems
- This role is ideal for someone who enjoys onboarding calls, fast-paced execution, and learning new brands daily
- Remote-friendly team across Latin America, South Africa, and the Philippines
- Highly systemized agency with strong growth forecast for 2026
- Long-term opportunity to grow into senior leadership roles within the company
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