AI Summary
We are seeking a highly technical Network & VoIP Support Specialist to diagnose and resolve connectivity issues across the OSI model, TCP/IP stack, DNS/DHCP environments, firewall configurations, and enterprise VPN infrastructure. This role is ideal for candidates who excel at troubleshooting and resolving network and VoIP issues. The successful candidate will work in a high-volume inbound/outbound call support environment.
Key Highlights
Troubleshoot network and VoIP issues
Configure and manage VPNs and SD-WAN deployments
Support Cisco Meraki environments
Key Responsibilities
Perform advanced troubleshooting across all OSI layers
Identify and resolve connectivity problems
Configure, manage, and troubleshoot VPNs and SD-WAN deployments
Support and administer Cisco Meraki environments
Diagnose VoIP-related issues
Manage and prioritize tickets in a high-volume inbound/outbound call environment
Technical Skills Required
Benefits & Perks
Competitive salary
Fully remote work
Tech-forward company
High-impact role
Ongoing learning
Work with purpose
Nice to Have
Cisco certifications (CCNA or equivalent experience)
Experience working with managed service providers (MSPs)
Job Description
About Huzzle
At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are seeking a highly technical Network & VoIP Support Specialist with strong hands-on troubleshooting expertise. This role is ideal for candidates who excel at diagnosing and resolving connectivity issues across the OSI model, TCP/IP stack, DNS/DHCP environments, firewall configurations, and enterprise VPN infrastructure.
Key Responsibilities
- Perform advanced troubleshooting across all OSI layers (Layer 1-7) to diagnose and resolve network and VoIP issues.
- Identify and resolve connectivity problems related to TCP/IP, DNS, DHCP, NAT, and firewall rules.
- Configure, manage, and troubleshoot VPNs (IPSec/SSL), SD-WAN deployments, and site-to-site connections.
- Support and administer Cisco Meraki environments, including switches, routers, wireless access points, and firewalls.
- Diagnose VoIP-related issues such as packet loss, jitter, latency, SIP registration failures, and QoS misconfigurations.
- Manage and prioritise tickets in a high-volume inbound/outbound call environment.
- Escalate complex network outages appropriately while maintaining ownership of resolution.
- Maintain accurate documentation of troubleshooting steps, root cause analysis, and configuration updates.
- Collaborate with engineering and infrastructure teams to implement long-term network optimisations
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- 3+ years of experience in Network Support, IT Infrastructure Support, or VoIP Support roles.
- Proven hands-on troubleshooting experience using the OSI model methodology.
- Strong knowledge of TCP/IP, subnetting, DNS, DHCP, NAT, VLANs, and firewall rule management.
- Experience managing and troubleshooting VPNs, SD-WAN solutions, and Cisco Meraki environments.
- Familiarity with SIP protocols and VoIP systems.
- Experience working in a high-volume inbound/outbound call support environment.
- Strong analytical thinking and structured troubleshooting approach.
- Excellent verbal communication skills for client-facing technical discussions.
- Experience with ticketing systems and SLA-driven environments.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Cisco certifications (CCNA or equivalent experience).
- Experience working with managed service providers (MSPs).
- Knowledge of QoS configuration and network performance monitoring tools
💰 Competitive salary: Based on experience and skillset
🌎 Fully remote: Work from anywhere in LATAM with international teams
⚙️ Tech-forward company: Work with modern tools and infrastructure supporting 100% uptime
🚀 High-impact role: Your expertise directly contributes to business continuity for SMB clients
📚 Ongoing learning: Exposure to the latest in VoIP, networking, and telecom technology
🎯 Work with purpose: Join a team obsessed with reliability, customer success, and innovation
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