IT Technician

An opportunity exists for a motivated, experienced, high quality and energetic I.T. Technician to join our growing team in Orange.

Hi Tech ITworX is a trusted IT Managed Services Provider which was established in 2009 with Offices in Mudgee, Orange, Parkes, Bathurst and Dubbo. We deliver high quality, reliable IT services to businesses across Regional NSW.

We're looking for a tech-savvy IT Technician to join our team. This role is ideal for someone with a strong foundation in IT systems and support.

Key Responsibilities:

• Deliver Tier 1 & Tier 2 Technical Support
• Provide responsive remote and onsite assistance for hardware, software, and network issues, ensuring minimal downtime and excellent user experience.
• Support Modern Workplace Technologies
• Troubleshoot and maintain standard operating systems, productivity suites, collaboration tools (e.g., Microsoft 365), and endpoint devices including PCs, laptops, and servers.
• Hardware Deployment & Lifecycle Management
• Perform installations, relocations, and upgrades of PCs, laptops, monitors, printers, and other end-user devices, following best practices for asset tracking.
• Server & Application Setup
• Install and configure operating systems and application software on physical and virtual server platforms based on client or organizational requirements.
• Network & Security Device Installation
• Deploy and maintain network-attached assets such as firewalls, switches, printers, and wireless access points, ensuring compliance with security standards.
• Proactive Network Monitoring & Management
• Monitor network performance, identify potential issues, and implement preventative measures to maintain optimal uptime and security.
• Maintain Accurate Technical Documentation
• Create and update documentation for systems, processes, and configurations to support knowledge sharing and compliance.
• Client & Stakeholder Engagement

Looking to advance your IT & Network Engineering career with relocation support? Explore IT & Network Engineering Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.

• Communicate effectively with clients and internal teams, providing clear updates, guidance, and technical advice.

Essential skills:

• Proven IT Support Experience
• 3+ Years providing Level 1 & 2 support or systems administration across diverse environments.
• Level 1 & 2 Support Experience
• Candidates must demonstrate both help desk support and systems administration experience.
• Multi-Platform Expertise
• Strong familiarity with Windows, macOS, and mobile operating systems, including troubleshooting and configuration.
• Networking & Cloud Fundamentals
• Solid understanding of TCP/IP, DNS, VPNs, and experience with cloud-based tools and services (e.g., Microsoft 365, Azure).
• Cybersecurity Awareness
• Knowledge of basic security principles, patching, and endpoint protection.
• Organizational & Time Management Skills
• Ability to prioritize tasks effectively in a fast-paced environment.
• Project Coordination Exposure
• Experience supporting IT projects or rollouts is advantageous.
• Excellent Communication & Problem-Solving
• Ability to translate technical concepts into clear language for non-technical users.

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• Collaboration & Independence
• Comfortable working autonomously and as part of cross-functional teams.
• Valid NSW Class C Driver's License
• Required for onsite support and client visits.
• Australian Work Rights
• Candidates must possess valid Australian work rights for this position.

Highly Desirable:

• Formal IT Qualifications or Training Commitment
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals are highly regarded.
• Microsoft 365 & Azure Experience
• Hands-on experience with administration, security, and troubleshooting within Microsoft cloud platforms.
• MSP/TSP Background
• Previous experience in a Managed Service Provider or Technology Service Provider environment.
• ITSM Tools Familiarity
• Exposure to ticketing systems like Autotask or ConnectWise.
• Virtualization & Remote Management
• Knowledge of VMware, Hyper-V, or remote monitoring tools.
• Scripting & Automation Basics

Interested in relocating to Australia? Check out our comprehensive Relocation Jobs in Australia page with detailed relocation packages and benefits.

• Ability to use PowerShell or similar tools for routine task automation.

• Inclusive & Supportive Culture
• Join a collaborative team that values innovation, diversity, and professional growth.
• Career Development Opportunities
• Access ongoing training, certifications, and pathways to advance your IT and project management skills.
• Flexible Work Options
• Hybrid arrangements and adaptable schedules to support work-life balance.
• Competitive Remuneration Package
• Attractive salary, performance incentives, and comprehensive benefits.
• Company Vehicle & Travel Support
• Fully maintained company vehicle for client visits and onsite work.
• Relocation Assistance
• Support available for the right candidate to make your transition seamless.
• Modern Tech Environment
• Work with cutting-edge tools and technologies in a forward-thinking organization.

NOTE: Only applications submitted via Seek will be considered. - IT Technician Orange Job in Orange, Blue Mountains & Central West NSW - SEEK