HRIS Support Analyst - Oracle Cloud HCM

HRIS Support Analyst – Oracle Cloud HCM (Performance Management)

100% REMOTE

4 months + contract

Job Summary

The HRIS Associate, People & Culture provides day to day administrative and operational support for the U.S. firm’s Oracle Cloud Human Capital Management (HCM) platform, specific to Performance Management. This role focuses on responding to user inquiries, managing support requests, maintaining system documentation, and supporting recurring HRIS operations, and ensuring HR technology processes run smoothly and consistently.

The role partners closely with HR stakeholders, HRIS team members, and employees to ensure reliable service delivery, clear communication, and effective use of HR systems.

This position is well suited for someone who is detail oriented, service focused, and comfortable supporting HR technology in a fast paced environment with changing priorities.

Administrative & End User Support

• Serve as a first point of contact for HRIS support, responding to and triaging incoming tickets and requests through the HR Helpdesk.

• Provide day to day administrative support for Oracle HCM modules, including performance, reporting, and managing HR Helpdesk tickets.

• Track, prioritize, document, and escalate issues as appropriate to ensure timely resolution and clear communication with stakeholders.

• Support internal clients by answering functional questions, troubleshooting basic system issues, and guiding users to appropriate resources.

• Coordinate with HRIS team members to support issue resolution and ongoing system operations.

Documentation & Knowledge Management

• Create, update, and maintain HRIS documentation, including job aids, process guides, FAQs, and end user instructions.

• Assist with documenting business processes, minor system configurations, and operational procedures with a strong attention to detail.

• Contribute to knowledge management repositories to support consistent service delivery and reduce repeat inquiries.

HRIS Operations & System Administration

• Perform recurring operational and maintenance activities within Oracle Cloud HCM.

• Maintain system data and content to ensure accuracy, consistency, and data integrity.

• Assist with auditing system settings, user roles, and access to support data governance and compliance requirements.

• Support testing and validation activities related to system updates, enhancements, or fixes.

• Identify opportunities to improve administrative workflows and increase efficiency in support processes.

Reporting & Data Support

• Provide administrative assistance for standard and ad hoc HR reports using OTBI and BI Publisher.

• Help monitor existing reports and integrations, escalating issues when data discrepancies or failures are identified.

• Partner with reporting and analytics teams to support data accuracy, timeliness, and usability.

• Follow defined security and privacy standards when handling people data.

Collaboration & Continuous Improvement

• Work with HR stakeholders and HRIS team members to support adoption and effective use of HR systems.

• Contribute to issue tracking and collaboration tools such as MS Teams, Smartsheet, and SharePoint.

• Demonstrate flexibility and a willingness to support project based or ad-hoc administrative needs as assigned.

Experience:

• Minimum of 3 years of experience supporting or administering HRIS or HCM systems; Oracle HCM experience preferred.

• Experience working in an administrative, operational, or support oriented role within HR, HRIS, or a professional services environment is a plus.

• Strong proficiency in Microsoft Office, particularly Excel; comfort with web based systems.

• Familiarity with HR reporting tools such as OTBI and BI Publisher preferred.

• Strong organizational skills with the ability to manage multiple requests, prioritize work, and meet deadlines.