Senior Technical Lead for Digital Website Evolution

We are looking for a Senior Technical Lead to lead the evolution of our digital website supporting our Mobile and FMC (Fixed-Mobile Convergence) business. This role will drive the product roadmap, prioritize the technical backlog, and collaborate with cross-functional teams to deliver customer experiences across markets.

As a key member of the Digital Product Team, you will partner closely with Solution Architects, UX, Business Stakeholders, and external vendors to ensure our website continues to scale in performance, accessibility, reliability, and commercial impact.

• Own and manage the Website product backlog including optimization, bug resolution, new features delivery and special projects.
• Lead development of eCommerce sales and eCare journeys.
• Drive integration capabilities across CRM/BSS (Salesforce), payment gateways, identity verification, inventory APIs, logistics, and analytics platforms.
• Collaborate with UX and BPOs to continuously enhance conversion, SEO, analytics maturity, and A/B experimentation.
• Ensure digital journeys meet accessibility and regulatory compliance requirements.
• Define technical product requirements, acceptance criteria, and success metrics aligned to commercial objectives.
• Translate business priorities into technical specifications, write end to end Solution Designs.
• Manage stakeholder expectations, dependencies, and escalations across multiple business areas.
• Monitor platform performance and customer insights to enable continuous improvement.

Hard Skills

• Degree in Digital Marketing or similar.

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• Experience in digital channels or eCommerce platforms.
• Strong understanding of web technologies, responsive UX and performance optimization ((Frontend + Modern BFF (React / Next.js + Node.js / NestJS).
• Proficiency in decoupled web architectures, consumption of TMF and non-TMF APIs, authentication management (SAP CDC), caching, performance, and design of BFFs integrating multiple systems (Salesforce, ESB, SAP, payment gateways, inventory, etc.). APIs and microservices (REST mandatory, others optional: GraphQL, OpenAPI, AWS Lambda / Serverless), responsive UX and performance optimization.
• Proven experience delivering API-driven transactional digital journeys.
• Knowledge of CRM/BSS, payment processing, order management, and inventory systems.
• Experience translating business needs into clear technical requirements and agile user stories.
• Strong analytical and data-driven mindset (conversion, funnel analysis, experimentation).
• Excellent communication, leadership, and stakeholder management skills.
• Advanced English.

✅ Preferred Experience

• Telecom or subscription-based business models.
• Integrations with Salesforce or similar CRM/BSS platforms.
• Headless commerce architectures and TM Forum API frameworks.
• Compliance experience (GDPR, Accessibility standards such as WCAG).

Skills:

• Strong UX and product thinking, focused on measurable impact.

• Leadership and communication skills to manage remote teams effectively.

• Analytical and data-informed mindset.

• Ability to structure complex ecosystems into simple, scalable experiences.

Mindset:

• Autonomous and accountable.

• Promotes clarity, collaboration, and results.

• Balances user empathy with business goals.

• Thrives in multicultural, remote environments.

Job Specifications:

• 100% remote scheme.
• Initial duration: 6 months or up to 1 year; candidates must be able to adapt to Panama’s time zone.
• Hiring scheme: Contractor.