Commercial Customer Success Manager (DACH Region)

Customer Success Manager – DACH (Remote) - German Speaking

Minimum 2 years of B2B SaaS CSM experience

100% remote with annual international retreats CET +/- 3 Timezone

Are you a CSM who is tired of just "holding hands" without driving real commercial value? Or is your current company’s product a "nice-to-have" that makes renewal conversations an uphill battle? Then read on.

How would it feel to manage a solution that companies 100% need to unlock their own revenue? You aren't just managing a platform; you are the strategic partner helping them automate hundreds of hours of manual work to hit critical certifications like ISO 27001 and GDPR.

Secfix, is a high-growth, VC-backed leader in AI-Driven Automated Security Compliance. Having just secured their Series A from top-tier investors like Octopus Ventures, they are looking for a commercially-minded Customer Success Manager to own their Mid-Market DACH portfolio.

The Mission: Own Net Revenue Retention (NRR) This isn’t just a relationship management role; it’s a high-impact commercial position. You will have full ownership of a portfolio of higher-value, complex customers, working directly with the CS Lead to shape the mid-market playbook from the ground up.

• Commercial Accountability: Manage the end-to-end implementation of compliance frameworks while owning the renewal and expansion revenue.
• Strategic Partnership: Transition from a "vendor" to a "trusted compliance partner," helping customers translate complex security topics into tangible business value.
• Scale the Motion: Proactively identify upsell opportunities and create the playbooks and templates that will define Secfix’s success in the DACH region.

Who You Are

• Language: C1/C2 German is mandatory. Professional fluency in English.
• Experience: 2+ years as a CSM in B2B SaaS (ideally Seed to Series B). You have a proven track record of delivering strong NRR in Mid-Market accounts.

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• DNA: You have a "commercial mindset." You are comfortable with autonomy, thrive in ambiguity, and aren't afraid of tough renewal or procurement conversations.
• Location: 100% Remote (Must be within +/- 2 hours of GMT+1).

Why Join?

• Full Autonomy: No micromanagement—we provide the context and support, but you own the outcomes and your account plans.
• Equity: Generous stock options; we are all owners here and beneficiaries of our collective success.
• Development: €1,000 annual personal development budget + home office setup budget.
• Culture: Annual international retreats (Milan is next!) and a high-performance, remote-first team using tools like Gather.
• Essential Product: Compliance is a "must-have" for our prospects. You’ll be selling and managing a product with a massive ROI and a clear roadmap of new AI features.